Major Scam at Play Fortuna Casino

Complaint sent to the casino.

There’s a reply from the casino representative:

the player lost 94k RUB in the slot Book of Dead session start 2018-06-14 22:58 , session end 2018-06-14 23:23 UTC
before that he successfully withdrew 50k RUB, and 94k remained on the account
authorization was from the same PC from which the player registered, so account takeover is out of the question

OP. we’re waiting for your answer to this

The player has been sent another notification to respond to the complaint.
If the set deadline passes, the ticket will be rejected.
Please do not post dummy complaints without first engaging in a dialogue with the casino!

Hello.

The player really does play from different IP addresses. But our data-correlation system takes into account more than 25 computer parameters. We conducted a full analysis during which we checked all of the player’s activity.
2018-06-12 16:36 UTC the user logged into the casino with their login and password on the first try (there was no password change or even a password change request), from a Moscow IP address and the provider OJSC MSS-Povolzhe network – GPRS Access Pool No. 3. A deposit of 23,000 rubles was then made and the player began placing bets. At the end of the gaming session the user’s balance was 140,014.42 rubles (most of the win was obtained in the game Book of Dead) and a withdrawal request for 50,000 rubles was submitted (to the card from which the deposit was made). The user DID NOT close the tab or log out of the account. The gaming session continued from 2018-06-13 06:09 UTC with the user’s balance already at 140,273.58 rubles (after points exchange) up until 2018-06-13 11:15 UTC final balance = 143,034.38 rubles.

The next authorization was 2018-06-13 20:14 (Moscow IP address and provider OJSC MSS-Povolzhe network – GPRS Access Pool No. 3, the actual difference in IP was only in the last two digits), which proceeded exactly the same, without any issues. After logging in, the player continued to play Book of Dead. The last spin finished at 2018-06-13 21:21 UTC, leaving a balance of 194,003.16 rubles. The user DID NOT close the tab or log out of their account. Later, 2018-06-14 05:46 UTC a withdrawal request for 50,000 rubles was processed. In the morning three more withdrawal requests were made:
2018-06-14 07:21 = 50,000 rubles;
2018-06-14 07:22 = 50,000 rubles;
2018-06-14 07:23 = 44,000 rubles.
All requests were made to the same card that was used for the deposit. During the day the request from 2018-06-14 07:21 was processed, it was handled and the money was withdrawn on 2018-06-14 14:47.

The next player login was already 2018-06-14 22:57 UTC, with the same password that was created at registration. The user made their first Book of Dead spin at 2018-06-14 22:58 UTC with a balance of 94,003.16 RUB (since two requests had already been paid out for a total of 100,000 rubles). All of these actions were performed from one stationary device (Desktop/Win7/Chrome). Notably, this was the same device as in previous logins, and most importantly – the deposit was also made from this same device. The last spin of that gaming session was at 2018-06-14 23:23 UTC and the player’s balance was 159.76 rubles, meaning a loss. The next login from 2018-06-15 00:04 UTC was already from another device (mobile phone with iOS) and an IP from another city. We deliberately started the description of the user’s behavior from the moment of their deposit, because this proves two things:
1) the user played in the evening and in the morning without even closing the casino tab;
2) the amount was lost on the device through which the account was topped up and the withdrawal requests were made.

Publishing the player’s history for public view is bad practice. Therefore, as evidence, we sent the forum administration all the necessary screenshots.

Let’s look once more at the data summary:

1) Registration at the casino from a Win7 device ID 73cb256f3720ff130a23ec6ccaf4b73f, on 2018-06-08
2) First deposit and trial games (Legacy of Egypt, Book of Dead) from an Android device ID 145b4c5b97a1b00d1d70a422a7465f1b, on 2018-06-12 (morning)
3) *From here the story with the player’s complaint begins – a repeat deposit and successful plays (Book of Dead) from a Win7 device ID e802a48d8351b714a6fb874bb974ddc1, on 2018-06-12 (evening)
4) Play continues (Book of Dead) + withdrawal request, from Win7 device ID e802a48d8351b714a6fb874bb974ddc1, on 2018-06-13
5) Play continues (Book of Dead) + withdrawal request, from Win7 device ID e802a48d8351b714a6fb874bb974ddc1, on 2018-06-14 – on this day the situation “94000₽ disappeared in an unknown direction” occurred, but the direction is known >> slot Book of Dead session start 2018-06-14 22:58 UTC (balance 94 003.16RUB), session end 2018-06-14 23:23 UTC (balance 159.76RUB).

From this it follows that the deposit and the subsequent winning and losing sessions were from the same device and in the same game.

Dear DARTHILNUR!
I beg you – no fluff and no emotions. You present fewer facts but heavily paint a grim picture.
At least provide a few basic screenshots I personally asked you for by email – many questions on both sides would be resolved.

Next.
1. “I don’t have Chrome, I deleted it and after that only Yandex helps” – in the casino admin panel log I see that Chrome was indeed used. In that case attach a screenshot of the browsing history through Yandex Browser.
2. “You, the casino administration, since you care so much about the safety of your players, didn’t you consider that a device was authorizing itself, and from another city at that? With your latest-generation software you couldn’t notice this?” – nobody is obliged to check that in principle. The question could also arise that the game was played from another country… Even payment systems (!) don’t freeze user accounts when geolocation changes. Skrill, Neteller, WebMoney, iPayments and others are examples. This is not even an argument, just your plain ignorance on the matter.
3. “Proof? I consider it circumstantial,” – you can consider anything, but on your side you provided absolutely nothing(!).
4. “since there is no direct evidence that I sat and, as a person completely without intelligence, lost their money!” – WHAT??? Excuse me… A person on tilt has nothing to do with being logical, sane, or intelligent.
5. “First, from my game history it’s noticeable that I don’t play with funds that I requested for withdrawal! Didn’t that bother you?” – how and whom was that supposed to bother. Players have no (!) consistency in behavior as a rule.
6. “Secondly, I think you can get into someone else’s account without hacking and do such things, especially since there was a login from another city!” – you think you can. I’ll tell you that you can’t in your very specific situation… yes, that is true if you give access to your PC to someone else in person. You personally give access… Otherwise there’s no need for anyone to “break into” it. Your computer, sorry, presents no value to anyone!
7. “You can provide any evidence, with your falsification programs it’s easier than easy!” – what falsification programs exactly? Name at least two. But please, not Photoshop.

So. Once more. Either provide at least the minimally possible evidence on your side that was previously requested of you, or the complaint will be dismissed as a baseless attempt to pressure the casino administration.
In your comments on the situation there’s more emotional, unfounded and illogical content than sound defense of your position.