Norm Casino: first delayed the payout, then deducted the balance
Complaint from Crazy_ca to Norm Casino dated 6/23/26
Hello! I had a problem with the casino, basically the deposit never came through. They never returned it. The payment method was mobile phone top-up, I copied the number from the payment slip, paid to Beeline, but the money never arrived. Support says I supposedly entered the details wrong, even though there is literally nowhere to make a mistake there, in short, they never returned the money, but whatever…
They offered me free spins as a no-deposit bonus. I cleared the x35 wager, played regular slots, did not buy bonus buys, and never exceeded the max bet allowed on the bonus. Of course, I did not use any schemes or arbs, and neither did I use any software. I just played wherever I felt like it, there were 30 thousand on the balance, they cut it down to 6 because of the bonus restriction. I lost the rest down to 5 and requested a withdrawal.
Almost a day later the withdrawal was approved, but it still never arrived. Support said it was canceled because of an error in the payment system, and recommended I put it through another withdrawal method. OK, I put it on another card, and another day later the money was simply taken back under the pretext of violating the rules. They do not provide any details, but they accuse me of using some loopholes/bugs/software and so on. I honestly cleared the wager and did not violate any rules, but they screwed me out of the money. Again!
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 23, 2026 at 10:55 AM |
| Last revision | June 23, 2026 at 9:29 PM |
| Views | 1735 |
Complaint Author
| Parameters | Norm Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Crazy_ca
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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We want to make the situation with your balance completely clear and explain in detail the reason for the deduction.
A technical error was made in the Welcome Pack bonus (Welcome Pack). As a result, after the deposit was made, the system credited extra bonuses on top of those provided under the promotion terms.
What exactly happened:
You were mistakenly given access to additional free spin packages that should not have been in this bonus branch.
You activated and used extra 150, 200 and 300 free spins.
Since these bonus rounds were made available incorrectly, the winnings from them also should not have been on your account. Accordingly, these funds were confiscated by the security team under our project rules, namely clause 8.4.1