Norm Casino: first delayed the payout, then deducted the balance
Complaint from Crazy_ca to Norm Casino dated 6/23/26
Hello! I had a problem with the casino, basically the deposit never came through. They never returned it. The payment method was mobile phone top-up, I copied the number from the payment slip, paid to Beeline, but the money never arrived. Support says I supposedly entered the details wrong, even though there is literally nowhere to make a mistake there, in short, they never returned the money, but whatever…
They offered me free spins as a no-deposit bonus. I cleared the x35 wager, played regular slots, did not buy bonus buys, and never exceeded the max bet allowed on the bonus. Of course, I did not use any schemes or arbs, and neither did I use any software. I just played wherever I felt like it, there were 30 thousand on the balance, they cut it down to 6 because of the bonus restriction. I lost the rest down to 5 and requested a withdrawal.
Almost a day later the withdrawal was approved, but it still never arrived. Support said it was canceled because of an error in the payment system, and recommended I put it through another withdrawal method. OK, I put it on another card, and another day later the money was simply taken back under the pretext of violating the rules. They do not provide any details, but they accuse me of using some loopholes/bugs/software and so on. I honestly cleared the wager and did not violate any rules, but they screwed me out of the money. Again!
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 23, 2026 at 10:55 AM |
| Last revision | July 22, 2026 at 9:21 PM |
| Views | 75930 |
Complaint Author
| Parameters | Norm Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Crazy_ca
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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We want to make the situation with your balance completely clear and explain in detail the reason for the deduction.
A technical error was made in the Welcome Pack bonus (Welcome Pack). As a result, after the deposit was made, the system credited extra bonuses on top of those provided under the promotion terms.
What exactly happened:
You were mistakenly given access to additional free spin packages that should not have been in this bonus branch.
You activated and used extra 150, 200 and 300 free spins.
Since these bonus rounds were made available incorrectly, the winnings from them also should not have been on your account. Accordingly, these funds were confiscated by the security team under our project rules, namely clause 8.4.1
Is it my problem that your programmers are straight out of kindergarten? Is it my problem that you cannot keep track of whether bonuses are credited correctly? Do you think that is an excuse? Yes, our tech team screwed up, so first we approved your withdrawal of your 5,000 rubles, and then we stole them back. Great, then you can explain any theft that way. “Oops, your slot paid out, but that is a technical error, it was actually supposed to eat it, so we are deducting your whole winnings.” A clown show, in a word, waiting for the moderators’ response!
As for the lost deposit, I am also attaching the receipt and the administration’s decision. The payment method was Beeline mobile service payment, I have no idea what “wrong bank” they are talking about.
Since the bonus should not have been shown to you on the site and you were not supposed to use it, the winnings from it are therefore illegitimate. For this reason, this win was deducted from the gaming balance and is not subject to refund, unfortunately.
As for the deposit, please provide a statement of all transactions in PDF format, in which the transfer in the amount of 956 RUB, made on 12.06.2026, will be shown. Please send the statement to our email: support@normcasino.win
Well, it was you who screwed up, not me who used some loopholes and scam schemes. I do not understand your unwillingness to admit your screwups and take responsibility for them… I sent the statement to the email provided.
We are very sorry that such a situation happened, but since the bonus was effectively unavailable to you, you also should not have received any winnings from it, which is why it was deducted.
As for the deposit, it was successfully credited, and you can use it.
Today you will be offered compensation
Compensation has been credited to you. Check
Compensation in the amount of 100 fs has been successfully issued to the player and is in the “My Bonuses” section. You can use this bonus. We apologize for the inconvenience
The bonus is available for 1 day, please use it within the allotted time.
There is nothing on the site, no free spins and no balance changes. And why do I even need 100 free spins if I have already spun through 100 free spins and put 5,000 up for withdrawal from them, which they deducted😁
After a lengthy discussion of this complaint with the site administration, a decision was made to offer you 100 FS as compensation. The bonus was available for 24 hours in your personal account. As we can see, you posted your reply in the complaint a little later than 24 hours, and for that reason you did not see the bonus in your personal account.
Nice idea you came up with, it took a month to sort out the issue of crediting me free spins for 24 hours and then telling me that it was my own fault, that I didn’t manage to notice them within a day. Am I supposed to live on this site for months so that, God forbid, I don’t miss your generous handout that lasts one day? Keep your free spins for yourself, I’ve already played them and won 6k from them, and then they just screwed me over.