Pinco Casino: 28.02.2026 my balance was lost by $4,349
Complaint from Artem46 to Pinco Casino dated 3/6/26
Hello, an unpleasant situation happened: I made a deposit of 13 thousand rubles, turned it into 100k, put 80k on withdrawal because by the method I couldn’t put more to the card, 20k remained. From that 20k I turned it into 340k but couldn’t put it on withdrawal because the 80k were already pending. I went to sleep, left the balance 340k thinking that after the 80k arrive I would withdraw the rest. I wake up, log into my account and see a balance of 500 r. I write to support asking where my balance is and they answer that I lost it in Crazy Time with 30-60k per bet. I never had such bets, I’m baffled. I write them about this and they reply with templates that it’s nothing to do with them, they won’t return the money, and they don’t take responsibility for the balance. I screenshotted everything, both the win and the communication with support. I apologize in advance for the uncensored profanity in the screenshots but my emotions got the better of me because of their nerve.
Discussion process (9)
Complaint statistics against Pinco Casino
Claims against Pinco Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 6, 2026 at 11:49 AM |
| Last revision | March 17, 2026 at 5:14 PM |
| Views | 558 |
Complaint Author
| Parameters | Pinco Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Artem46
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Can you clarify if you had 2FA authentication set up on your account?
Complaint sent to the casino
@vyacheslavlenin no
Hello!
According to your gaming activity data, on 28.02.2026 starting from 2026-02-28 08:06:34 GMT+ 3 bets for various amounts were indeed recorded on your account in the game Crazy Time A. You can view your betting history yourself by entering the game.
We would like to clarify that only the account owner has access to the account. Authorization on the site is possible only after entering the login and password corresponding to your account. The password is set by the user independently, so only they possess this information. If you did not perform the specified actions, it is possible that the login details became known to third parties.
We provide a high level of security, however account protection also depends on the user following confidentiality rules. To increase security, we recommend:
Do not share login details with third parties, even if the message looks like it is from support;
Regularly change your password and terminate unknown active sessions;
Enable two-factor authentication (if it is not enabled yet).
We remind you that in accordance with clauses 5.6, 20.2 and 21.11 of the User Agreement, responsibility for keeping the login and password secure lies with the account owner, including possible damage resulting from their loss or unauthorized use. We understand that such situations can be unpleasant, and we always take them into account when further improving our service.
@pinco1you’ve transferred so much to people that I’m not surprised you replied with the usual script) only here how many cases, and how many people didn’t write anywhere or wrote to other sites when money is hacked, withdrawn, and not hidden in one slot) it’s obvious that this is in the casino’s interest.
@vyacheslavlenin all right, we sorted the issue?) closing, status is set
@artem46 What are you talking about? Your complaint is closed?
The timer on it expired
@vyacheslavlenin tell me, please, friend, you have a lot of similar situations on your site – lost money on a slot while the player was absent, has even one such problem been resolved in favor of the player? I have no complaints and I understand that everything depends only on the casino, I’m just very curious
@artem46 They’ve been resolved. Here are just a few examples
Example 1
Example 2
Example 3
There’s currently a dispute with the casino administration
@vyacheslavlenin hello, any news?)