Complaints about Pinco Casino | List of player issues | File a complaint against Pinco Casino

#95 ranked with 64/100

Pinco Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	21
Certification	0.08
Country restrictions	1.89
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	28.452
Casino client variety	94.39
Platform rating	0
Software rating	88.15
Games portfolio	118.1
Original software (no scripts)	90
Finance
Currencies	33.93
Deposit methods	22.94
Withdrawal methods	29.51
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	1.37
Minimum withdrawal	0.68
Withdrawal limits	17.84
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	94.795
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	164.61
Adjustments
Complaints penalty coefficient	(131.33)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2301.11
Average assessor score	221
Average user score	75
Overall final score	2597.11

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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In trends

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Casino Rank

2 597

Reviews

281

Discussions

927

Bonuses

Slots

11293

Softs

Representative on site

Dispute mediator

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

64.8% ^(#95)

Player Ratings

75% ⁽¹⁸⁷⁾

Opinion Rating

0 ⁽³⁴⁾

Dynamics of assessments

Calculation details

Calculation method

Pinco Casino

Solved problems

371 of 374

Percentage solved

99.2 %

Avg complaint life time

8.1 дн.

Avg claim amount

519.6 USD

Read review Issue New Complaint

Pinco Casino

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For casino reaction: 64 Hrs

Verification issues

Claim Amount:: $620

1 week ago

Hello. I am asking for assistance in resolving the issue with the prolonged verification and the effective blocking o [...]

Open

Awaiting moderator reaction

Account suspension

Claim Amount:: $552

1 week ago

Hello everyone, I recently registered at Pinco casino and started playing. There had been basically no withdrawals at al [...]

Open

Awaiting moderator reaction

Canceled payout

Claim Amount:: $2000

5 months ago

Good afternoon, please help me figure out an awfully unpleasant situation that happened with this casino. They deducted [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $2500

8 months ago

Good day! Help me figure this out, the Pinko casino is scamming people. They themselves drain the balance, and then clai [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $1224.67

8 months ago

Please return my money from the Pinco casino. I am a VIP client of the above casino. On 22.10.2025 I won 100,000 rubles [...]

Open

Awaiting moderator reaction

Issues with refunds

Claim Amount:: $904000

6 months ago

3.12.2025 I had 904 thousand rubles in my account at pin ko. Support confirmed. Then I want to withdraw 400 k rub - wit [...]

Open

Awaiting moderator reaction

Violation of casino rules

Claim Amount:: $4349

4 months ago

Hello, an unpleasant situation happened: I made a deposit of 13 thousand rubles, turned it into 100k, put 80k on withdra [...]

Open

Resolved

Payout delay

Claim Amount:: $620

2 weeks ago

Account in rubles. I wrote the disputed amount approximately. I placed only 17 sports bets in the pinco casino, and ever [...]

Open

Resolved

Payout delay

Claim Amount:: $450

2 years ago

They're delaying withdrawals [...]

Open

Resolved

Verification issues

Claim Amount:: $300

7 months ago

Hello. I won a little at the Pinko casino on bets - 27 thousand and immediately got extra verification (even though my [...]

Open

Resolved

Account suspension

Claim Amount:: $150

2 months ago

Hello. I can't access my account. It says something about bonus abuse. I wrote to their chat, their agent couldn't expla [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $1

2 months ago

Hello, I am an active player at Pinco casino. I do not play on small deposits, but all this time they have not given me [...]

Open

Resolved

Verification issues

Claim Amount:: $100

3 months ago

Good afternoon, I requested a withdrawal, it got canceled. I wrote in Chat, and they eventually asked me to go through v [...]

Open

Resolved

Account suspension

Claim Amount:: N/A

3 months ago

I made about 10 deposits in this casino, payout zero, the slots are scripted, no bonus. And if there is one - x10. I wr [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $80

3 months ago

Good afternoon, my ID is 2059662. On 18.03.2026 I contacted live chat support asking if there was any individual deposi [...]

Open

Resolved

Missing funds

Claim Amount:: $1121.84

3 months ago

On 12.03.2026 at around 22:00 I requested a withdrawal of winnings for 180,000 rubles. After I submitted the withdrawal [...]

Open

Resolved

Violation of casino rules

Claim Amount:: $3111

5 months ago

Good afternoon. I have one account at this casino. I deposited and withdrew, everything was fine, then when I won a larg [...]

Open

Resolved

Account suspension

Claim Amount:: N/A

4 months ago

Hello, the casino Pinco won't block my account, I write in the chat, in Telegram, they ignore me everywhere. Please bloc [...]

Open

Resolved

Verification issues

Claim Amount:: $2100

5 months ago

Good afternoon. Player#91590952 I decided to try Pinko as one more bookmaker. Ugh, that was my worst decision. I've neve [...]

Open

Resolved

Payout delay

Claim Amount:: $60

5 months ago

Hello, please help me solve a problem with these scumbags! They're deliberately delaying payouts! Which happened again! [...]

Open

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