Pinco Casino changes bonus terms on the fly and won’t acknowledge mistakes
Status
Resolved
Date
12/5/25, 2:08 AM
Complaint from Lisa89 to Pinco Casino dated 12/4/25
Lisa89
This is how pinko changes bonus terms on the fly. And they won’t admit any mistakes
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (6)
Casino Complaint
Complaint statistics against Pinco Casino
Solved problems
371 from 374
Percentage solved
99.2 %
Avg complaint life time
8.1 дн.
Avg claim amount
$519.6
Casino Complaint
Claims against Pinco Casino
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 4, 2025 at 11:08 PM |
| Last revision | December 19, 2025 at 5:00 PM |
| Views | 166 |
Casino Complaint
Complaint Author
| Parameters | Pinco Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Lisa89
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Hello!
We understand your dissatisfaction and that situations like this can create a sense of uncertainty about bonus terms. Thank you for bringing this to our attention.
We’d like to clarify the details. Part of the information on the promotion page was not displayed due to a technical error, which is why the figure for the minimum bet amount was not visible (as confirmed by your screenshot). The terms themselves did not change. The error was identified and promptly fixed.
If you have questions about your account or promotions, we recommend first checking the details in the live chat on the website. Our specialists will promptly verify the information and provide an accurate answer so you have complete and correct information right away.
Thank you for your understanding and we apologize for any inconvenience.
Well, look – if you carefully go through the attached screenshots, you’ll see that customer support replied that the bet is minimal
And here are the original screenshots that clearly state in the rules that the bet is the minimum
Hello.
We apologize for the incorrect information you encountered. As compensation, 50 free spins were credited to your account on 12/19/2025 at 10:25:47 (GMT+3).
Thank you for your understanding and feedback; it helps us improve the service.
Complaint resolved