Pinco Casino: since 11 Sep 2025 not paying out and stalling a $75 withdrawal
Complaint from max1806 to Pinco Casino dated 9/12/25
Hello, please help me solve a problem with Pinko Casino. Yesterday I requested a crypto withdrawal, I used to always choose Piastrix, but they removed it from the withdrawal methods even though you can still deposit with it, earlier I also deposited with crypto. Today the withdrawal was canceled, I write in the chat, they tell me about verification even though I already have it done, I withdrew 1000 times, the operator tells me like you did verification a long time ago so you need to do it again, although the rules don’t have any points that you need to verify 10 times. Fine, I did it, I write in the chat, they throw me to another operator, that one again requests a selfie verification, I do it. Again he says wait, in the end I passed KYC, profile is verified, he says wait 5 days, per your request, although I didn’t request anything, in general they’re messing with me, please help!
Discussion process (4)
Complaint statistics against Pinco Casino
Claims against Pinco Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 12, 2025 at 11:59 AM |
| Last revision | October 1, 2025 at 9:31 AM |
| Views | 181 |
Complaint Author
| Parameters | Pinco Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
max1806
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
The amount of the claim against the casino has changed to 12,000 rubles
Hello!
We can see that you were asked to complete the liveness procedure, and you have already successfully completed it. Payouts are available to you again.
Regarding the operator’s answer to your question “Why do I have to go through verification again?” – we apologize for the imprecise reply. Usually support staff provide clear and correct explanations, however due to the inexperience of an individual employee such situations can occur. Thank you for pointing out issues like this. The operator has already been coached so that this doesn’t happen again.
Please note that all such checks are carried out fully in accordance with clause 10.2 of the User Agreement. Their purpose is to confirm the accuracy of the provided data and that the account belongs to you. This procedure is necessary to prevent fraud and ensure the security of the platform.
Thank you for helping to improve our service, and for your understanding.
Complaint resolved