Pinco Casino: waiting for $20 deposit to be credited
Status
Resolved
Date
12/10/24, 3:01 PM
Complaint from Kris85 to Pinco Casino dated 12/10/24
Kris85
Deposit not credited
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (12)
Casino Complaint
Complaint statistics against Pinco Casino
Solved problems
371 from 374
Percentage solved
99.2 %
Avg complaint life time
8.1 дн.
Avg claim amount
$519.6
Casino Complaint
Claims against Pinco Casino
Rejected
Pinco Casino
Hello. I am writing to you with tears in my eyes because I am simply in despair and feel horribly deceived, humiliated, [...]
Rejected
Pinco Casino
I deposited money into my casino account, lost it, then they gave me a bonus, I played and my winnings came to 61,000 ru [...]
On the reaction of casino: 59 Hs
Pinco Casino
Hello.
I am asking for assistance in resolving the issue with the prolonged verification and the effective blocking o [...]
Closing
Pinco Casino
Hello everyone, I recently registered at Pinco casino and started playing.
There had been basically no withdrawals at al [...]
Rejected
Pinco Casino
Hello. I want to register at this casino, but many people are talking me out of it, saying the casino blocks accounts fo [...]
Rejected
Pinco Casino
Hello, Pinco has stopped replying to my messages, they have been dragging out verification for 4 months already!
They h [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 10, 2024 at 12:01 PM |
| Last revision | December 24, 2024 at 10:36 AM |
| Views | 356 |
Casino Complaint
Complaint Author
| Parameters | Pinco Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Kris85
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Published: December 19, 2024
Hello! I’m asking you to help resolve this problem because it’s been 9 days already and there are no changes. In chat they all answer the same thing like copy-paste: wait the standard timeframes that were indicated have passed, they wrote that they might need more time – so where is that warning from them?! What is the timeframe? From what they write nothing is clear at all. Why should we have to wait so long for our funds?
Published: December 18, 2024
Hello! It’s already been 8 days, the casino can’t resolve this problem, please help.
Hello!
We can see that the specialists created a task for it and reported that resolving the task will take about 7 days; sometimes the timeframe may be extended.
Why did you file a complaint if it doesn’t speed up the resolution and the specialists need time to sort it out?
Published: December 10, 2024
Because of that you constantly have problems either with withdrawals or with deposits. Why should I wait your 7 days, do you get your salary late? I doubt it, so I also want to see my funds, not after some time. Don’t start referring to something – aggregators, the payment system, etc. – the receipt shows that the transfer was delivered to the person who was specified. This isn’t just a problem for me – you routinely do this with players who don’t see their deposit for a month. And where does your dissatisfaction come from? This is your problem, so fix it – and it’s a recurring problem.
Published: December 10, 2024
And the answer is already ready for you – wait for the crediting from 1 minute to 45 minutes, time passes, you create tasks, and then in the tundra you hunt for the payment for months .
Published: December 11, 2024
The full statement for my account has been sent to you in the Telegram chat, the statement won’t load here.
Hello!
We have received your statement, passed the information to the specialists and they are working on a solution.
We are communicating with the payment provider about your transfer; standard timeframes can currently take up to 7 days, so you’ll need to wait a bit.
We will definitely write to your email and update this complaint as soon as we get a response.
Published: December 17, 2024
Hello! It’s been a week since the task was created, there haven’t been any changes, when will you resolve this issue?!
Hello! We have submitted a follow-up request to the payment system, but we haven’t received a response from them yet – we need to wait a little longer. We’re doing everything we can to sort out your situation as quickly as possible.
Hello! The funds were credited to the balance of your account on 2024-12-23 13:40:33 GMT+2. We apologize for the inconvenience caused!
Complaint resolved