Pinco Casino: win from slot "Lucky Penny" of 2,213 RUB not credited
Complaint from Yuliya7 to Pinco Casino dated 5/5/25
Please look into the following situation: on 3.05.2025 I deposited 5k on Pinko and got another 5k as a deposit bonus. I lost the real money, then I went into the game Lucky Penny and immediately used all the bonus funds 5k to buy the time bonus – this was around 5:24-5:25 – but the bonuses didn’t play out, everything crashed, while the money was taken from the bonus account and the bonus disappeared. I re-entered later and the bonus in the game did play, it gave an amount of 2213, but that wasn’t credited to me at all. The operator keeps going on about a 2800 win that was credited at 5:19 – that was from the real balance – and after that I bought the time bonus with the bonus balance at ~5:24-5:25. So the bonus of 5000 was just burned for no reason and I got nothing credited. The operator just ends the chats, repeats the 2800 that was at 5:19, but I have no complaints about that since those were real funds; my complaint is that the bonus I bought later wasn’t credited due to your fault. Casino, give me back my bonus that was not used because of your error.
Discussion process (4)
Complaint statistics against Pinco Casino
Claims against Pinco Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 5, 2025 at 9:14 AM |
| Last revision | May 6, 2025 at 11:46 AM |
| Views | 151 |
Complaint Author
| Parameters | Pinco Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Yuliya7
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello!
Our specialists carried out all necessary checks and have credited you the due amount of 2213 rubles on 03.05.2025 at 08:34 MSK.
In addition, as compensation for the inconvenience caused, you were credited 50 free spins in the game “3×3 Hold The Spin” on 03.05.2025 at 08:35:44 MSK.
We apologize for the inconvenience caused and thank you for your understanding!
You can close the complaint – after three hours of back-and-forth with Pinko support, only after I sent a screenshot showing I’d filed a complaint on Latest did they finally credit me. Before that all the agents kept saying in unison that I had lost that money and it was non-refundable.
Complaint resolved