Play Fortuna Casino payout delay of 20,000 rubles
Reason
Payout delay
Amount
$290
Author
Camouflage86
Status
Resolved
Date
6/26/21, 5:28 PM
Complaint from Camouflage86 to Play Fortuna casino dated 6/26/21
Camouflage86
Hello. On 25.06 I requested a withdrawal of 20,000 rubles. The request is still being processed. Support replies with a template saying the problem isn’t with them but with the payment system! Why can’t they warn about such withdrawal timeframes right away??? Meanwhile they process amounts of a few thousand without problems. I believe the payment system has nothing to do with it, otherwise small amounts would also get stuck for several days!!! Please help
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Discussion process (6)
Casino Complaint
Complaint statistics against Play Fortuna casino
Solved problems
430 from 431
Percentage solved
99.8 %
Avg complaint life time
95.3 ч.
Avg claim amount
$1510.4
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 26, 2021 at 2:28 PM |
| Last revision | August 11, 2021 at 10:04 PM |
| Views | 236 |
Casino Complaint
Complaint Author
| Parameters | Play Fortuna casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Camouflage86
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Published: June 27, 2021
Hello. Any news from the casino about my issue. Support is also freezing the deadlines with template replies
Hello @CAMOUFLAGE86,
We apologize for the inconvenience.
Unfortunately we’ve encountered another wave of blocks on bank card transactions, so the withdrawal didn’t go through quickly.
Our finance specialists are already working on resolving this issue, please just wait for now – no further action is required on your part.
Regards, Play Fortuna
Money has been paid. Issue closed
Published: June 29, 2021
Thanks everyone👍
Complaint resolved