PokerDom Casino: bets have not been settled since 11.06.2026 and the bonus was canceled
Complaint from david051279 to PokerDom Casino dated 6/18/26
Hello, here’s how it was: on June 11 I saw that another email had come from Pokerdom, but this time with a 100% sports betting deposit bonus with a x5 wager from 1,000 rubles. I deposited 1,001 and on the same day bet the entire amount on a 2-match parlay with odds of 4.454 for the 2026 World Cup, Mexico – South Africa under 2.5 at 1.7 and Korea – Czech Republic, Korea to win at 2.62. The next day the entire amount from the parlay was credited to my balance and I kept betting the whole amount. In the end all the bets got stuck and they stopped crediting them. I have 7 winning bets totaling 9,261, but they have been sitting there since the 12th. Online support kept stringing me along and said I had to wait at least 48 hours after the bet won for it to be credited (it was already obvious that this was absurd). Fine, I decided to wait, and after 50 hours I write again and my request is forwarded to the department for an additional check. After the additional check I get this answer
Operator Vera How do you like that, all the screenshots and data of the winning bets 2677103997990604901 12 Jun. 2026, 11:29 2677104457954758806 12 Jun. 2026, 11:31 2677105302867940023 12 Jun. 2026, 11:35 2677107841956974981 12 Jun. 2026, 11:44 2677108236301246561 12 Jun. 2026, 11:46 2677108236301246804 12 Jun. 2026, 11:46 2677108671011492382 12 Jun. 2026, 11:48 I am attaching the screenshots. In the 3rd screenshot is the bet that won and was credited, the others are bets that won and are still hanging, but there were no payouts on them. Please help justice prevail and return the winnings from the bets to my casino balance: 100%”
Discussion process (5)
Complaint statistics against PokerDom Casino
Claims against PokerDom Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 18, 2026 at 10:27 AM |
| Last revision | June 22, 2026 at 9:42 PM |
| Views | 83 |
Complaint Author
| Parameters | PokerDom Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
david051279
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello!
Thank you for your feedback. The specialists from the relevant department reviewed the situation regarding your request and confirmed that a technical issue occurred while you were wagering this bonus offer.
As a result of the review, it was decided to credit your account with a no-deposit cash bonus of 9,261 RUB with no wagering requirements. After activation, the funds will be credited immediately to the main gaming balance. To receive it, all you need to do is go to the “Bonuses” → “Sports” section and activate the available offers. Please note that bonus validity is limited.
In addition, as an apology for the wait, a free bet in the amount of 500 RUB was credited to your account, with no need to make a deposit and no wagering requirements.
We are sorry that the review took longer than expected, and we thank you for reaching out. We are constantly working to improve our processes so that the gaming experience remains as comfortable as possible.
If you have any additional questions, we will be happy to help!
Best regards, the Pokerdom team
It’s a shame you react so slowly, just 12 days, and even then thanks to Vyacheslav and the forum. I took the bonus 9261 (with no wager and no conditions, just as was said), requested a withdrawal to Piastrix, just like I made the deposit, and I hope there won’t be any more problems.
@vyacheslavlenin Thank you very much, the problem is solved
Complaint resolved