Complaints about PokerDom Casino | List of player issues | File a complaint against PokerDom Casino

#83 ranked with 66/100

PokerDom Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	91
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	0.19
Operator authority	7
Brand age	91
Certification	0.08
Country restrictions	2.6
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	11.136
Casino client variety	94.39
Platform rating	0
Software rating	103.44
Games portfolio	122.89
Original software (no scripts)	90
Finance
Currencies	57.13
Deposit methods	39.52
Withdrawal methods	38.12
Verification	0.07
Weekend payouts	90
Withdrawal hold	0.09
Minimum deposit	0.7
Minimum withdrawal	0.7
Withdrawal limits	25.59
Withdrawal request processing time	3.38
E-wallets payout time	3.38
Cards payout time	2.67
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	136.77
Other
Additional services	140
Cryptocurrency support	70
Social factors
Social factors	136.91
Adjustments
Complaints penalty coefficient	(131.9)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2295.84
Average assessor score	319.44
Average user score	66
Overall final score	2681.28

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Casino Rank

2 681

Reviews

128

Discussions

640

Bonuses

Slots

11529

Softs

Exclusive:

4LUCK

Representative on site

Dispute mediator

Restricted in your location

PokerDom Casino is prohibited in your country

Not licensed

This casino does not hold a dedicated gambling license.

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

66.9% ^(#83)

Player Ratings

66% ⁽¹⁰⁷⁾

Opinion Rating

+7 ⁽⁵⁹⁾

Dynamics of assessments

Calculation details

Calculation method

PokerDom Casino

Solved problems

366 of 370

Percentage solved

98.9 %

Avg complaint life time

5.7 дн.

Avg claim amount

580.8 USD

Read review Issue New Complaint

PokerDom Casino

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516

For casino reaction: 55 Hrs

Issues with refunds

Claim Amount:: $70923

3 months ago

Hello, representatives of Latest! The situation that has arisen requires your involvement - sos! With your permission [...]

Open

For casino reaction: 40 Hrs

Payout delay

Claim Amount:: $130

1 week ago

Good afternoon. Day 2 and the 2nd complaint about the project. I placed a bet on the World Cup, it hit, it says won, and [...]

Open

Resolved

Account suspension

Claim Amount:: $50

2 days ago

I got blocked on PokerDom once again after I requested a withdrawal of funds they carried out the 6th audit in half a y [...]

Open

Resolved

Payout delay

Claim Amount:: $128

7 days ago

Hello, here's how it was: on June 11 I saw that another email had come from Pokerdom, but this time with a 100% sports b [...]

Open

Resolved

Payout delay

Claim Amount:: $97.35

1 week ago

Hello. On 10.06.2026 at 23:16, I made a withdrawal from Pokerdom casino. Usually the money arrives right away, but here [...]

Open

Resolved

Account suspension

Claim Amount:: $600

1 week ago

Hello, I played through the bonus for the first time and requested a withdrawal, and Pokerdom blocked my account. Before [...]

Open

Resolved

Bonus canceled

Claim Amount:: $130

1 week ago

Basically, the issue is simple, they called me, you have a 100% bonus on the deposit in sports, wagering x5, I rolled it [...]

Open

Resolved

Payout delay

Claim Amount:: $39

1 week ago

Hello! On 13.06.2026 at 16:40 Moscow time, I placed a sports bet(virtual sport padle) - 2677575356533317909, for 1000 ru [...]

Open

Resolved

Account suspension

Claim Amount:: $150

1 week ago

Yesterday I started trying to verify my account, and at first I got a rejection with no explanation of any kind. I conta [...]

Open

Resolved

Bonus canceled

Claim Amount:: $30

2 weeks ago

The deposit was tied to a bonus, you make a deposit and get a 100% bonus into your bonus account, and to wager it you ne [...]

Open

Resolved

Payout delay

Claim Amount:: $134

2 weeks ago

It has turned into an awful casino. Constant problems with deposits being credited and funds being withdrawn. I am a pla [...]

Open

Resolved

Deposit not credited

Claim Amount:: $103

2 weeks ago

The casino has dropped in quality and service below rock bottom. Not a single deposit gets credited instantly. Everythin [...]

Open

Resolved

Other casino complaints

Claim Amount:: $25000

3 months ago

Good afternoon! I want to tell about my problem related to Pokerdom Casino! I have been playing on Pokerdom for more th [...]

Open

Resolved

Other casino complaints

Claim Amount:: $19500

3 months ago

Hello. Please help me figure this out and influence the situation at PokerDom. I participated in their token accumulatio [...]

Open

Resolved

Deposit not credited

Claim Amount:: $135

1 month ago

Good afternoon, dear moderator. I'm writing about a situation that repeats exactly the same as this case: #comment-53331 [...]

Open

Resolved

Deposit not credited

Claim Amount:: $120

4 months ago

Hello, Pokerdom has not credited my deposit for more than 2 days. First they asked for just the receipt, then the receip [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $190

2 months ago

I'm a high roller on every platform, a VIP client. This is the first time I've encountered this kind of treatment toward [...]

Open

Resolved

Account suspension

Claim Amount:: $250

2 months ago

Hello, I want to file a complaint against the Pokerdom poker room. I created an account there, fully verified it, comple [...]

Open

Resolved

Bonus glitches

Claim Amount:: $20

2 months ago

Yesterday I made a deposit of 2,000 rubles and chose the bonus "100 free spins for a deposit from 2000". Because of a te [...]

Open

Resolved

Deposit not credited

Claim Amount:: $135

2 months ago

Good afternoon. I'm forced to file a complaint about Pokerdom because they're delaying a deposit. At 5 PM on April 18 I [...]

Open

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