Starda Casino: deposited on 24.12.2024 but $50 didn’t arrive
Status
Resolved
Date
12/30/24, 3:42 PM
Complaint from Bamson127 to Starda Casino dated 12/30/24
Bamson127
The problem is as follows: I topped up my deposit on 24.12.2024
The deposit didn’t go through!
The casino has been giving me the runaround for the 5th day. Please help resolve the issue
Image access restricted
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Discussion process (11)
Casino Complaint
Complaint statistics against Starda Casino
Solved problems
97 from 100
Percentage solved
97 %
Avg complaint life time
6.7 дн.
Avg claim amount
$425.9
Casino Complaint
Claims against Starda Casino
On the reaction of casino: 83 Hs
Starda Casino
On 16.06 I made a deposit of 4010, but it never arrived. I sent them the receipt and a bank statement, and they told me [...]
Closing
Starda Casino
On 12.06.2026, I made a deposit at Starda casino, but the deposit was never credited, support replies with canned respon [...]
Closing
Starda Casino
I requested a withdrawal of approximately 6000 euros in USDT. After I submitted the withdrawal request, support told me [...]
Resolved
Starda Casino
Hello, on May 27 I won 50,000 rubles at Starda casino and immediately requested a withdrawal. Within an hour 10,000 rubl [...]
Resolved
Starda Casino
Hello! Thanks in advance!!!
I have been registered at Starda casino for two years. I have never used withdrawals until [...]
Resolved
Starda Casino
Deposit wasn't credited! Tech support replied for the first 3 days that technical work was underway. Now they haven't re [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 30, 2024 at 12:42 PM |
| Last revision | January 24, 2025 at 4:47 PM |
| Views | 250 |
Casino Complaint
Complaint Author
| Parameters | Starda Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Bamson127
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Published: January 12, 2025
Good evening . the issue is still not resolved 🤷 don’t close the complaint
Published: January 6, 2025
Good day. The administrator of this casino site is ignoring players in every possible way – I’ve already suggested they resolve this issue by crediting a bonus equal to my deposit, but they ignore me as always
Hello, dear player! We apologize for the inconvenience. We have sent a request to the payment provider regarding your transaction and are awaiting a prompt resolution. As soon as we have any information, we will inform you immediately.
Regards,
Starda Casino!
Published: January 6, 2025
And I also wanted to add I’m not asking you to refund the money to my card I’m just asking you to credit it to my gaming account it can be as a bonus with a minimal wager I’ll lose my money and leave you alone forever .
Published: January 6, 2025
Dear representative of this casino . I understand that the payment system screwed you over, but what does that have to do with the player? I provided you with the transfer details by email; it’s been more than 12 days since the deposit and the deposit still hasn’t been returned… Don’t disgrace the name of your casino – credit my deposit and then sort things out with the payment system yourselves…
Good day, dear player! We understand your frustration about the situation. Your request has been forwarded to the payment system, however at the moment the information about the transaction has not yet been received. As soon as we get a response, our specialists will immediately send it to your email address.
The waiting time is not regulated, since the payment system is a third-party organization, and we cannot influence speeding up the processes. We understand that this may cause inconvenience. Thank you for your patience and understanding!
Respectfully,
Starda Casino!
Published: January 10, 2025
Good afternoon I understand everything well16 days of waiting for who knows what is too much ..
Hello, dear player! We are still waiting with you for a response from the payment provider. Sometimes the load on the payment system side is high and processing all requests takes some time. At the moment it is necessary to wait for a response from the payment system regarding this request. We apologize for the inconvenience caused.
Regards,
Starda Casino!
Good afternoon, dear player! The deposit was successfully credited on 2025-01-23 11:33:28 UTC. We apologize for the long wait!
Regards,
Starda Casino!
Complaint resolved