Sykaa Casino: accused of duplicate account and refused to pay out a wagered promo of 4,500 RUB
Complaint from Freemanov84 to Sykaaa Casino dated 1/5/24
About a year ago I registered at the sykaaa casino and almost immediately ran into the need for verification, I filled in all the fields according to the documents and even uploaded a selfie with my passport, but apparently I didn’t upload a photo of the document separately. At first I didn’t make any deposits there at all (I was checking it out), and about six months ago I started to play there a bit, but it never came to withdrawing funds. I took part in promo code giveaways etc. in Telegram and VKontakte. And then today 04.01.20#4 I once again managed to grab a promo code for 500₽ and after successfully wagering it I put the funds up for withdrawal, after which I was accused of having a duplicate account and was blocked. Now about the accounts. A friend comes to visit me and for a couple of years we’ve been playing at different casinos in the evenings and nights, each on his own device, and we also registered in casinos each from our own device. But now they accuse us of being the same person and registering from one device (a blatant lie). The wi-fi network is the same and we used it from both devices, I don’t see any violation! Please help sort this out and return the funds from this aggregator, because I was blocked and they won’t listen!!!!
Discussion process (23)
Complaint statistics against Sykaaa Casino
Claims against Sykaaa Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 5, 2024 at 9:53 AM |
| Last revision | December 25, 2025 at 2:45 PM |
| Views | 1062 |
Complaint Author
| Parameters | Sykaaa Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Freemanov84
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Using the same internet connection for two accounts is also a violation of the rules.
Complaint sent to the casino
So when they take money (account top-up), that’s allowed, but when it comes to payouts – taboo?
Then let them return all the funds that I deposited on their site, since it turns out I was depositing in violation.
))) another 99 hours, and then another 99 hours for the casino to respond))) and so on forever? I thought the service actually worked (((( alas you’ve embarrassed yourselves in my eyes((( just depressing, that’s all! Useless!
Published: January 9, 2024
Seriously? I can close your complaint and you can go complain somewhere else. Do you need to have your funds returned or do you just want your case to be closed as unresolved?
You ALREADY violated by using one internet connection. If our service is useless to you, well… I can wish you luck somewhere it will seem useful to you.
Good afternoon.
You have 2 accounts. One of them is verified. You tried to verify the second under a different name. Both accounts were registered from the same device.
We unblocked the second verified account under the name Kov**** V.V.
The other account, which has different documents and is not verified, will remain blocked.
We are different people, and we did not register from one device! Even the deposits were topped up from different Piastrix wallets, which are verified on Koverna, while mine is in my name!
Does a fully completed account and a photo of my passport and my selfie with it mean nothing?
Why, when I top up my balance, does nobody tell me, “sorry we won’t accept the funds because you have a duplicate account”!?
Published: January 10, 2024
Because duplicates are checked when funds are paid out, not when depositing
The casino has been asked to provide evidence of device overlap
Would like to see
Published: January 11, 2024
Evidence is provided to me, not to the player
It just says it’s awaiting the player’s reaction, so I wrote
Can someone tell me, is there a countdown for the player’s reaction? Do I need to provide anything?
And what about the evidence? Dear Mr. Lenin? I for sure know that there aren’t any. Are there any timeframes for resolving my situation?
Were you talking about this help, respected Vyacheslav?
Additional data about the situation have been requested from the project
The casino is being put on the watchlist.
The casino management’s work is disgusting.
Existing complaints are not being resolved.
The complaint is not resolved
The complaint has been reopened for a representative’s response
Blocked for violating site rules,as a multi-account.Overlaps will be provided to the site administration if necessary
The player does have a duplicate after all
And the recount is not just by WI-FI but by device
Proof provided
Complaint denied