Sykaaa Casino: I demand activation of my due 50,000 RUB bonus

Sykaaa Casino: I demand activation of my due 50,000 RUB bonus

Resolved
Disputed casino
Reason
Bonus not awarded
Amount
$554
Author
Nikolay_
Status
Resolved
Date
5/23/24, 4:06 PM

Complaint from Nikolay_ to Sykaaa Casino dated 5/23/24

Nikolay_
Nikolay_

Hello! I want all players to know that this casino is nothing but scammers. I have been registered at this place for a long time, never deposited or played, yesterday they sent me a promo code by email with 50 spins, after the spins my bonus balance was over 85,000 rubles. So right after that a 50,000 rubles bonus appeared in my bonuses that had to be activated with a 1,000 rubles deposit. This was also stated on the banner. Contacting support and not getting a reply, I deposited 1,000 rubles and tried to activate this bonus. After clicking the activation button, instead of activation a new window appeared asking for a deposit of 3,000 rubles to supposedly unlock this bonus. I consider this brazen deception and a scam to take players’ money. Support kept telling me once an hour that I can activate any bonus by clicking after depositing. I tried to explain that I can’t activate the 50,000 bonus because it asks for another 3,000 deposit. There’s also no option to attach a screenshot to the chat with the operator, which kind of hints that their support is not for answers and questions. In the end I lost my 1,000 rubles without seeing a single bonus or even the game itself. I would like them to activate the promised 50,000 rubles bonus for me and return the 1,000 rubles they tricked me into depositing!

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Bonus not awarded Total complaints: 736
Resolved Total complaints: 12059
Coverage Views: 330
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-29721
Complaint Author
Rank
12
Reputation
793
Publications
4 543
Subscribers
9
Registration
Jan 16, 2022

I just logged into my account to check and this bonus has been successfully activated, so I think the complaint is resolved!

comment_328611
0  
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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

0  
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Casino Complaint

Complaint statistics against Sykaaa Casino

Solved problems
100 from 101
Percentage solved
99 %
Avg complaint life time
61.8 дн.
Avg claim amount
$892.1
Casino Complaint

Claims against Sykaaa Casino

Closing
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2 months ago
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3 months ago
Hello, I'd like to ask you to look into this casino. I've been dealing with them and fighting since last year. Someone e [...]
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$488
3 months ago
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$199
3 months ago
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Claim Amount:
$63
4 months ago
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Casino Complaint

Publication details

Parameters Posted on our site
Date added May 23, 2024 at 1:06 PM
Last revision May 27, 2024 at 4:17 PM
Views 330
Casino Complaint

Complaint Author

Parameters Sykaaa Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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