Up-X Casino: refusing to complete account verification since August 12
Status
Resolved
Date
8/28/23, 1:46 PM
Complaint from DeFakto to Up-X Casino dated 8/28/23
DeFakto
I sent the verification documents on August 12. By my count, if verification is 14 days, they should have unbanned me on the 25th (counting the 12th), but support told me to wait until Saturday the 26th, and both Saturday and Sunday passed – nothing’s happening on their end. It says verification, but in fact it’s a ban and you can’t log into the account or do anything at all.
I would be very grateful to the forum if you could help. I hope complaints get published quickly.
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Discussion process (5)
Casino Complaint
Complaint statistics against Up-X Casino
Solved problems
464 from 472
Percentage solved
98.3 %
Avg complaint life time
8.8 дн.
Avg claim amount
$4308.8
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 28, 2023 at 10:46 AM |
| Last revision | August 30, 2023 at 11:05 AM |
| Views | 315 |
Casino Complaint
Complaint Author
| Parameters | Up-X Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
DeFakto
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
They unbanned me. I don’t really know whether it’s thanks to the forum or just random. But I found the following:
Good afternoon!
The verification procedure has been successfully completed by you, and your gaming account is currently active.
Best regards, the UP-X team!
Published: August 29, 2023
I’m in shock about the withdrawal that’s been pending since August 12?
Account is active.
Complaint resolved