Weiss Casino: delaying my $70 payout since 18.07.2025
Status
Resolved
Date
7/22/25, 3:46 PM
Complaint from chestrixpro to Weiss Casino dated 7/22/25
chestrixpro
Good day, Weiss casino is delaying a payout of $70, I passed verification and requested a withdrawal, it’s been almost 5 days and it’s still pending, very strange considering I requested the withdrawal in cryptocurrency, I haven’t encountered this at other crypto casinos, please look into this situation. Support refers to transaction security checks carried out by a department, with timeframes from 15 minutes to several business days.
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Discussion process (8)
Casino Complaint
Complaint statistics against Weiss Casino
Solved problems
19 from 19
Percentage solved
100 %
Avg complaint life time
8.9 дн.
Avg claim amount
$265.6
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 22, 2025 at 12:46 PM |
| Last revision | August 1, 2025 at 3:45 PM |
| Views | 138 |
Casino Complaint
Complaint Author
| Parameters | Weiss Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
chestrixpro
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Dear user,
Thank you for contacting us!
Please note that, in accordance with clause 5.16 of our Terms & Conditions, the withdrawal period may be up to ten banking days:
“5.16. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) WEI$$ has processed Your notice for withdrawal and WEI$$ confirmed (approved) such withdrawal”.
We understand that waiting can be concerning, and we make every effort to process requests as quickly as possible.
As practice shows, most withdrawals are processed in shorter timeframes than those stated in the rules.
Thank you for your patience!
If you have any further questions, please contact our support team.
Sincerely,
The WEISS Casino Team
It’s been 10 days, the casino still hasn’t paid out the funds.
Dear user,
Please note that the withdrawal processing time may be up to ten banking days.
Your request remains in process, and we are making every effort to complete it as soon as possible.
Sincerely,
WEISS Casino Team
It’s been 9 days, not counting weekends – in total it comes to 13 days, I ask a representative of this casino to explain what a banking day is, information on the internet varies. Here’s what they write online “Banking day (operational day) is counted according to the schedule established by the specific credit institution.”
Dear user,
Allow me to clarify that by banking days in this case we mean the working days on which withdrawals are processed.
Weekends and public holidays, including Saturday and Sunday, are not included in the calculation.
According to this definition, there were 8 banking days in the period from July 17 to July 29.
We continue to closely monitor the status of your withdrawal request and will certainly notify you as soon as the transaction is completed.
Thank you for your understanding.
Sincerely,
The WEISS Casino Team
Dear user,
We inform you that the withdrawal request has been successfully processed.
Please confirm that the withdrawal was successful on your end.
Thank you for your patience.
Sincerely,
WEISS Casino Team
Complaint resolved