Cleopatra Casino doesn't pay out winnings
Reason
Violation of casino rules
Amount
$450
Author
xmudackx
Status
Rejected
Date
7/22/20, 4:58 PM
Complaint from xmudackx to Cleopatra Casino dated 7/22/20
xmudackx
They charged me for exceeding the bet, I didn’t exceed the bet. I’ll attach screenshots.
Image access restricted
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Discussion process (3)
Casino Complaint
Complaint statistics against Cleopatra Casino
Solved problems
7 from 7
Percentage solved
100 %
Avg complaint life time
5.7 дн.
Avg claim amount
$293.4
Casino Complaint
Claims against Cleopatra Casino
Resolved
Cleopatra Casino
On March 29, I made a deposit of $60 under a promo that I received by mail, this message contained no information about [...]
Resolved
Cleopatra Casino
I registered at this casino a long time ago, a friend recommended it, I think through this forum. The casino is licensed [...]
Rejected
Cleopatra Casino
I played at this casino for over a month, didn’t take any bonuses, bet in roulette on numbers/columns covering no more t [...]
Resolved
Cleopatra Casino
I played jackpot slots from Play'n GO, Beast of Wealth, Temple of Wealth. They deducted money when I tried to withdraw. [...]
Resolved
Cleopatra Casino
Good afternoon! Cleopatra Casino deducted a small win.
On September 22 I made a deposit of 3200 rubles. Went to spin new [...]
Rejected
Cleopatra Casino
They charged me for exceeding the bet, I didn't exceed the bet. I'll attach screenshots.
[...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 22, 2020 at 1:58 PM |
| Last revision | July 29, 2020 at 11:39 PM |
| Views | 469 |
Casino Complaint
Complaint Author
| Parameters | Cleopatra Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
xmudackx
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino.
Did you buy bonus games?
Published: July 23, 2020
Yes
The thing is that buying a bonus is considered as exceeding the stake, since they are counted at the price you bought them for.
Unfortunately this rule applies in every casino and you violated it.
Complaint denied