Hello everyone! I am a VIP player at Jetton Games casino, and last Friday there was a stream where, with a $100 deposit and after filling out a form, 200 FS are credited (only for VIP players). I did everything, waited for 3 days, but there are no FS, so I wrote to my manager, he sent a request for review, and today at lunch I log into my account and see a block under clause 5.4, multi-accounts. I have made a lot of deposits, passed verification, and I have always played on my account only myself, no one except me had access to it. I would like them to provide me with any evidence of a third-party device on the account, because I am sure that this cannot be the case
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The complaint has been sent to the casino
Good afternoon!
After an additional security check, the existence of a multi-account was confirmed.
Your account was blocked for violating clause 5.4 of the Platform Rules: only one game account may be registered on the JetTon Platform for one player. The possibility of unblocking will not be considered.
The evidence will be provided to the administration.