Hello. I am a VIP client of your casino. On June 19 at 23:48 I made a withdrawal for 49,920 rubles with your fee. The next day, in my account, the withdrawal was marked as completed, but the money never reached my card. I contacted your casino support and provided all the bank statements, confirming that the funds still had not arrived, but it was all pointless. I am still waiting for the withdrawal, already for 5 days. Your support keeps stringing me along, I will not wait any longer. My ID is 9b06a266-1752-4b1f-ae40-08c9ccd9b84d
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Жалоба направлена в казино
Hello!
We apologize for the long wait and the inconvenience caused.
At the moment, your issue is still being worked on. On our side, we are making every effort to resolve it as quickly as possible.
Also, please send me your Telegram username in a private message. We will assign a personal manager to you, who will help track the status of the review and assist in resolving similar situations in the future.
As an apology for the situation, a bonus will be credited to your account.