Kush Casino: I’ve sent my selfie 6 times and they won’t accept it

Kush Casino: I’ve sent my selfie 6 times and they won’t accept it

Resolved
Disputed casino
Reason
Verification issues
Amount
N/A
Author
xander
Status
Resolved
Date
9/15/25, 4:28 PM

Complaint from xander to Kush Casino dated 9/15/25

xander
xander

I was playing in this project before this incident and everything was fine – I deposited and withdrew (with problems). Decided to play again, deposited and lost, deposited again and won, requested a withdrawal and they asked for verification. I sent the photos I had sent to other projects, they didn’t accept them, so I took new ones. They accepted the passport photo page but the selfie… 6 TIMES!!! I SENT IT in different T-shirts because the background is “wrong”, from different angles, in different qualities, they still can’t make anything out even though everything is perfectly visible. Support can’t help because that’s handled by the security department, I wrote to security and they sent me back to support) it’s been going on for the second day! Please help figure this out because this is torture!

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Verification issues Total complaints: 781
Resolved Total complaints: 12059
Coverage Views: 126
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 977
Subscribers
165
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-73422
Complaint Author
Rank
1
Reputation
1
Publications
9
Subscribers
0
Registration
Sep 13, 2025

I didn’t know how to close the complaint, they accepted it on the 7th try after I said people would be filing complaints here, but there’s a plus – after that I turned 12k into 90! While I was waiting for verification and rejections) they paid out quickly, which is surprising, thanks Casino Kush!

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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 977
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

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Casino Complaint

Complaint statistics against Kush Casino

Solved problems
73 from 73
Percentage solved
100 %
Avg complaint life time
11.4 дн.
Avg claim amount
$505.6
Casino Complaint

Claims against Kush Casino

Resolved
Kush Casino
Kush Casino
Payout delay
Claim Amount:
$94.88
1 day ago
I am a user of your site, and I am reporting unlawful actions by the Kush casino (Kush). I submitted a request to withd [...]
On the reaction of casino: 75 Hs
Kush Casino
Kush Casino
Other casino complaints
Claim Amount:
n/a
1 day ago
Good day, the project staff, and especially the personal managers, do not block the account, although I have repeatedly [...]
On the reaction of casino: 55 Hs
Kush Casino
Kush Casino
Account suspension
Claim Amount:
n/a
2 days ago
I registered at this casino more than half a year ago, and almost a couple of weeks later I started asking them to block [...]
On the reaction of casino: 72 Hs
Kush Casino
Kush Casino
Verification issues
Claim Amount:
$163
2 days ago
Good day, dear 4LUCK, once again I am writing a complaint about the Kush project, which, when I tried to withdraw funds, [...]
Resolved
Kush Casino
Kush Casino
Verification issues
Claim Amount:
$250
5 days ago
Good day. I decided to play at this casino about a week ago. At first, everything seemed fine: they have providers I pla [...]
Resolved
Kush Casino
Kush Casino
Account suspension
Claim Amount:
$16.72
2 weeks ago
Please refund the deposit, I submitted a request to the casino to block the account (self-exclusion) because of gambling [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added September 15, 2025 at 1:28 PM
Last revision September 15, 2025 at 4:30 PM
Views 126
Casino Complaint

Complaint Author

Parameters Kush Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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