Kush Casino: no payouts of 49,000 RUB since 06.01.2026
Complaint from IvanSever86 to Kush Casino dated 1/14/26
Hello, I made a deposit on 06.01.2026 for the amount of 999 rub. After that I won 49,000 rub., I decided to withdraw these funds. Then account verification followed , the account was varificated! The withdrawal status showed successful, but the funds never arrived to the specified details, then there were correspondences with support but to no avail, for 8 days they keep repeating the same story that the payment is on the payment provider’s side. I am ready to provide all confirming information that I did not receive these funds, screenshots, statements, etc.
what to do in this case and where to turn I do not know since the casino is deliberately avoiding answers and does not give any withdrawal processing times
Discussion process (5)
Complaint statistics against Kush Casino
Claims against Kush Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 14, 2026 at 11:09 AM |
| Last revision | January 15, 2026 at 7:14 PM |
| Views | 105 |
Complaint Author
| Parameters | Kush Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
IvanSever86
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello!
We sincerely apologize for the long wait and the inconvenience caused. We fully understand your concern, especially when the transaction status has already changed to successful but the money has not yet arrived.
We want to assure you that we are not avoiding a response. Your request is currently being handled as a priority by the finance department. We are actively liaising with the payment provider to determine the cause of the delay on their side and to expedite the crediting of funds. As soon as there is new information, we will let you know immediately.
Hello again. After a complaint was created on this platform, support finally stirred a bit – a reply came to the message I had sent back on 08.01.2026. Then I started contacting support to clarify details about the payment methods via Telegram, because the support on the site simply doesn’t work. Support said that the change of payout details can be specified in this chat. After that my account was blocked, the send-message-to-operator function was simply disabled; I checked this with another Telegram account, just messaged them from a different page and voilà, the message went through and an operator connected. How is this even possible? Why are they deliberately ignoring me and dragging out the timelines, even here they give no specifics. After all, the casino bears full responsibility for withdrawals; the player should not be held accountable for your glitches or incompetence.
Huge thanks to this project, the problem is solved!
Complaint resolved