Playamo confiscated winnings

Playamo confiscated winnings

Unresolved
Disputed casino
Reason
Bonus abuse
Amount
$2100
Author
clubnya4ok
Status
Unresolved
Date
10/14/18, 2:32 PM

Complaint from clubnya4ok to Playamo Casino dated 10/14/18

clubnya4ok
clubnya4ok

Good afternoon, on 12.10.2018 I got an email from Playamo with a Friday reload bonus, I usually play on Fridays and bonuses always come on Fridays so I took this bonus. I often play at Bob Casino and had no problems there even though out of 35 deposits I had 2 wins and those were small, at Playamo everything was fine too, but I didn’t play there often, I started playing recently as an alternative to BobCasino, so I only have 6 deposits. I lost the first ones, and on Monday I had a win, withdrew without problems, but it wasn’t a large amount. On Friday I deposited 10000 rubles, and all 5 deposits were generally 9000-11000 rubles each. With a 60 bet I chose 2 bonuses in Playamo and won 55000 rubles, then played for a long time on Amatic and different Endorphina slots with bets of 100-150-200 rubles, I didn’t exceed a 300 bet, I wagered the bonus 250000 and put 120000 on withdrawal, I had 10000 left on the balance and I decided to spin Book of Aztec again at 300, and won another 30000, put everything on withdrawal and went to sleep. Today when I opened my mail they canceled the win and deducted it from the balance for bonus abuse, as if I was increasing and decreasing bets, but I wasn’t playing with minimal bets, the bets were practically the same in every slot. I only really started playing on Playamo since October because I had free money, but apparently it’s already over… After that nobody replies to my support requests, I’m talking to myself on email. I agree don’t give me bonuses since I won, but pay out the win

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Bonus abuse Total complaints: 133
Unresolved Total complaints: 1970
Coverage Views: 950
Casino Complaint

Discussion process (3)

avatar-2336
Average
Rank
3
Reputation
12
Publications
1 591
Subscribers
5
Registration
Sep 30, 2015

Dear player, bonus abuse is not quite what you described, bonus abuse is taking bonuses on every single one of your deposits, but in any case, the complaint has been published and sent to the casino.

0  
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avatar-2336
Average
Rank
3
Reputation
12
Publications
1 591
Subscribers
5
Registration
Sep 30, 2015

A repeat notification has been sent to the casino

0  
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avatar-2336
Average
Rank
3
Reputation
12
Publications
1 591
Subscribers
5
Registration
Sep 30, 2015

The casino has completely stopped responding to players’ complaints and issues; we strongly do not recommend playing at such establishments. Feedback on players’ problems is simply absent.

0  
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Casino Complaint

Complaint statistics against Playamo Casino

Solved problems
9 from 14
Percentage solved
64.3 %
Avg complaint life time
15.4 дн.
Avg claim amount
$1759
Casino Complaint

Claims against Playamo Casino

Resolved
Playamo Casino
Playamo Casino
Payout delay
Claim Amount:
$3600
4 years ago
Hello, I registered at this casino, made several deposits in dollars, got lucky and won 3600 USD on the Mental slot from [...]
Unresolved
Playamo Casino
Playamo Casino
Canceled payout
Claim Amount:
$20
7 years ago
I won 1000₽ from no-deposit free spins, completed the 50x wager, requested a withdrawal of 1500₽ and uploaded all the do [...]
Resolved
Playamo Casino
Playamo Casino
Payout delay
Claim Amount:
$14000
7 years ago
Yesterday I came across this casino. I made a deposit of 0.05 btc. I lost. Then I made another deposit of 0.05 btc and w [...]
Resolved
Playamo Casino
Playamo Casino
Deposit not credited
Claim Amount:
$69
7 years ago
On September 13 at about 18:00 I made a deposit of 4510 rub. The transaction went through successfully and the specified [...]
Unresolved
Playamo Casino
Playamo Casino
Bonus rules violation
Claim Amount:
$798
7 years ago
Good afternoon. The casino refused to pay out funds won after receiving a cashback bonus in the form of spins. The reque [...]
Unresolved
Playamo Casino
Playamo Casino
Bonus not awarded
Claim Amount:
n/a
7 years ago
They didn't credit the prizes I won from their VIP program, I messaged the chat and they said there is no automatic bonu [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added October 14, 2018 at 11:32 AM
Last revision November 5, 2018 at 4:07 PM
Views 949
Casino Complaint

Complaint Author

Parameters Playamo Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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