Good afternoon, on 12.10.2018 I got an email from Playamo with a Friday reload bonus, I usually play on Fridays and bonuses always come on Fridays so I took this bonus. I often play at Bob Casino and had no problems there even though out of 35 deposits I had 2 wins and those were small, at Playamo everything was fine too, but I didn’t play there often, I started playing recently as an alternative to BobCasino, so I only have 6 deposits. I lost the first ones, and on Monday I had a win, withdrew without problems, but it wasn’t a large amount. On Friday I deposited 10000 rubles, and all 5 deposits were generally 9000-11000 rubles each. With a 60 bet I chose 2 bonuses in Playamo and won 55000 rubles, then played for a long time on Amatic and different Endorphina slots with bets of 100-150-200 rubles, I didn’t exceed a 300 bet, I wagered the bonus 250000 and put 120000 on withdrawal, I had 10000 left on the balance and I decided to spin Book of Aztec again at 300, and won another 30000, put everything on withdrawal and went to sleep. Today when I opened my mail they canceled the win and deducted it from the balance for bonus abuse, as if I was increasing and decreasing bets, but I wasn’t playing with minimal bets, the bets were practically the same in every slot. I only really started playing on Playamo since October because I had free money, but apparently it’s already over… After that nobody replies to my support requests, I’m talking to myself on email. I agree don’t give me bonuses since I won, but pay out the win
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Dear player, bonus abuse is not quite what you described, bonus abuse is taking bonuses on every single one of your deposits, but in any case, the complaint has been published and sent to the casino.
A repeat notification has been sent to the casino
The casino has completely stopped responding to players’ complaints and issues; we strongly do not recommend playing at such establishments. Feedback on players’ problems is simply absent.