Complaints about Playamo Casino | List of player issues | File a complaint against Playamo Casino

#5 ranked with 88/100

Playamo Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	70
Brand age	77
Certification	0.08
Country restrictions	159.5
Regional exclusive casino	375
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	54.276
Casino client variety	105.7
Platform rating	51.48
Software rating	89.91
Games portfolio	158.33
Original software (no scripts)	90
Finance
Currencies	82.85
Deposit methods	47.01
Withdrawal methods	45.12
Verification	0.07
Weekend payouts	90
Withdrawal hold	0.09
Minimum deposit	0.7
Minimum withdrawal	0.7
Withdrawal limits	20.47
Withdrawal request processing time	1.13
E-wallets payout time	90
Cards payout time	0.89
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	104.99
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	79.33
Adjustments
Complaints penalty coefficient	(41.51)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	3139.66
Average assessor score	334
Average user score	73
Overall final score	3546.66

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

Suggest an edit

In trends

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Casino Rank

3 547

Reviews

Discussions

353

Bonuses

Slots

14710

Softs

119

Representative on site

Dispute mediator

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

88.5% ^(#5)

Player Ratings

73% ⁽⁴⁹⁾

Opinion Rating

+5 ⁽¹⁹⁾

Dynamics of assessments

Calculation details

Calculation method

Playamo Casino

Solved problems

9 of 14

Percentage solved

64.3 %

Avg complaint life time

15.4 дн.

Avg claim amount

1759 USD

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Playamo Casino

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Resolved

Payout delay

Claim Amount:: $3600

4 years ago

Hello, I registered at this casino, made several deposits in dollars, got lucky and won 3600 USD on the Mental slot from [...]

Open

Resolved

Bonus rules violation

Claim Amount:: $7.5

9 years ago

Under the terms of the Friday reload bonus the player receives 50% in real money and 100 free spins, 50 each, over two d [...]

Open

Resolved

Deposit not credited

Claim Amount:: $10

9 years ago

deposit not credited, but that's not the worst support are arrogant scum , anyway here's what remained from the correspo [...]

Open

Resolved

Payout delay

Claim Amount:: $14000

7 years ago

Yesterday I came across this casino. I made a deposit of 0.05 btc. I lost. Then I made another deposit of 0.05 btc and w [...]

Open

Resolved

Deposit not credited

Claim Amount:: $69

7 years ago

On September 13 at about 18:00 I made a deposit of 4510 rub. The transaction went through successfully and the specified [...]

Open

Resolved

Bonus rules violation

Claim Amount:: $7

8 years ago

Same situation again, I wrote a complaint word for word. "Under the terms of the Friday reload bonus the player gets [...]

Open

Resolved

Canceled payout

Claim Amount:: $4000

9 years ago

I requested a withdrawal of 250k rubles, they canceled the payout, blocked my account, and after the block a withdrawal [...]

Open

Resolved

Deposit limits

Claim Amount:: $5

9 years ago

I issued an invoice for 5 Australian dollars, paid it, a couple days later the deposit hadn't arrived, I contacted the c [...]

Open

Resolved

Other casino complaints

Claim Amount:: N/A

10 years ago

So, here's the thing... I couldn't leave a comment, I don't know why... it says I have to be logged in... but the gist o [...]

Open

Unresolved

Canceled payout

Claim Amount:: $20

7 years ago

I won 1000₽ from no-deposit free spins, completed the 50x wager, requested a withdrawal of 1500₽ and uploaded all the do [...]

Open

Unresolved

Bonus rules violation

Claim Amount:: $798

7 years ago

Good afternoon. The casino refused to pay out funds won after receiving a cashback bonus in the form of spins. The reque [...]

Open

Unresolved

Bonus not awarded

Claim Amount:: N/A

7 years ago

They didn't credit the prizes I won from their VIP program, I messaged the chat and they said there is no automatic bonu [...]

Open

Unresolved

Bonus not awarded

Claim Amount:: $10

8 years ago

08.06.2018 I made another deposit with the bonus code "Reload" in the amount of 1150 rubles, but the bonus was not credi [...]

Open

Unresolved

Bonus abuse

Claim Amount:: $2100

8 years ago

Good afternoon, on 12.10.2018 I got an email from Playamo with a Friday reload bonus, I usually play on Fridays and bonu [...]

Open

Rejected

Account suspension

Claim Amount:: $50

9 years ago

Good afternoon, I'll start from the beginning: after cashing out the bonus from free spins I contacted the chat asking w [...]

Open

Rejected

Account suspension

Claim Amount:: $609

10 years ago

The situation is as follows: on 05.11.2016 I deposited 7000 rubles into the Playamo casino. A 100% bonus was credited wh [...]

Open

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