Playamo, confiscation of funds
Complaint from sergeykaban77 to Playamo Casino dated 9/22/17
Good afternoon, I’ll start from the beginning: after cashing out the bonus from free spins I contacted the chat asking what was needed to withdraw the money, I received an email that said
| Dear player,
Sorry, but you have duplicates on file. The security service found duplicates for your IP address |
I immediately sent them an explanation by email and about 15 minutes later got the first reply
| Thanks for the reply. please upload the documents |
The second email arrived right away
Dear player!
Before withdrawing funds, please complete verification.
To verify your account, you need to upload the following documents: a photo of your passport, a photo of your credit card (or if you use another payment method, upload a screenshot of your account that can confirm the deposit), and a utility bill or another document that can confirm your address.
Thank you for your understanding,
Casino Support Team
Of course I uploaded everything to my profile and wrote in the chat where the operator said everything was approved and you can request a withdrawal, which I did – five minutes later my account was blocked and all the money was confiscated. Now they say they didn’t know about the duplicate right away even though they immediately sent me an email asking to explain the presence of a duplicate and after my explanations they told me to go through verification. I’ll attach scans of the emails. So why did they need to write “explain” then write “thanks for the reply, make a deposit, complete verification” and then wait for a withdrawal.
Discussion process (2)
Complaint statistics against Playamo Casino
Claims against Playamo Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 22, 2017 at 1:04 PM |
| Last revision | September 25, 2017 at 9:15 AM |
| Views | 706 |
Complaint Author
| Parameters | Playamo Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
sergeykaban77
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
Dear player, your complaint has been successfully published and sent to the casino administration!
Upon receiving evidence from the casino that the player violated the rules, namely “used duplicate accounts” to obtain a no-deposit bonus, the claim is closed with the status: Rejected.
Reason: Violation of the casino’s bonus rules by the player
Regards