PokerDom Casino: slot malfunctioned after the bonus round triggered

PokerDom Casino: slot malfunctioned after the bonus round triggered

Resolved
Disputed casino
Reason
Software glitches
Amount
N/A
Author
CookOld2
Status
Resolved
Date
12/31/24, 2:43 PM

Complaint from CookOld2 to PokerDom Casino dated 12/31/24

CookOld2
CookOld2

A few days ago I was spinning the 3 OAKS slot 3 Clover Pots, and at some point I hit the bonus game and the slot crashed at that exact second. When I tried to re-enter the slot it loaded for a long time, then the message “Server unavailable” popped up. Trying from my phone didn’t change anything. A couple days later a friend was visiting, I asked him to open it from my PC, from the same browser and the same link, and from his account the slot loaded fine. I wrote to Pokerdom support, but they replied about cache, ISP and V@N. Even though I understand the problem is clearly not on my side – because if it were, the slot wouldn’t have launched from my buddy’s account either, which I told the operator – I still followed absolutely all their recommendations. After none of the suggestions helped, when I asked why the slot works only for me, I kept getting the same answer about V@N, and then the operator even went offline. The second and third operators didn’t say anything new and the problem wasn’t resolved. The page code shows the same 503 error when launching the slot, so everything points to the block coming from the server.

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Software glitches Total complaints: 157
Resolved Total complaints: 12059
Coverage Views: 263
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Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 987
Subscribers
165
Registration
Nov 14, 2015

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Casino Complaint

Complaint statistics against PokerDom Casino

Solved problems
366 from 370
Percentage solved
98.9 %
Avg complaint life time
5.7 дн.
Avg claim amount
$580.8
Casino Complaint

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Casino Complaint

Publication details

Parameters Posted on our site
Date added December 31, 2024 at 11:43 AM
Last revision January 9, 2025 at 12:36 PM
Views 263
Casino Complaint

Complaint Author

Parameters PokerDom Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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