Complaints about Sol Casino | List of player issues | File a complaint against Sol Casino

#34 ranked with 74/100

Sol Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	91
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	63
Certification	0.08
Country restrictions	1.61
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	36.618
Casino client variety	105.7
Platform rating	0
Software rating	110.86
Games portfolio	110.15
Original software (no scripts)	90
Finance
Currencies	85.57
Deposit methods	44.76
Withdrawal methods	41.6
Verification	0.07
Weekend payouts	90
Withdrawal hold	0.09
Minimum deposit	3.07
Minimum withdrawal	3.07
Withdrawal limits	14.27
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	114.12
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	84.68
Adjustments
Complaints penalty coefficient	(15.8)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2470.71
Average assessor score	432
Average user score	62
Overall final score	2964.71

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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2 965

Reviews

Discussions

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Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

74% ^(#34)

Player Ratings

62% ⁽⁵⁰⁾

Opinion Rating

-1 ⁽²⁷⁾

Dynamics of assessments

Calculation details

Calculation method

Sol Casino

Solved problems

50 of 50

Percentage solved

100 %

Avg complaint life time

10.8 дн.

Avg claim amount

325.5 USD

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Payout delay

Claim Amount:: $279.91

1 month ago

I've been waiting for withdrawals from the casino for 2 days. First they canceled it yesterday, asked for verification e [...]

Open

Resolved

Deposit not credited

Claim Amount:: $112.19

4 weeks ago

Hello, I've been dealing with this problem for 4 days. I registered on the Sol Casino platform and on May 23, 2026 I top [...]

Open

Resolved

Bonus glitches

Claim Amount:: $40

3 months ago

Good afternoon. I received a deposit bonus that I can’t activate using the button in my account. I reported the proble [...]

Open

Resolved

Account suspension

Claim Amount:: $1300

8 months ago

HELLO! After the video verification on 7.10.25 they won't let me log into the account and they are not paying out the fu [...]

Open

Resolved

Account suspension

Claim Amount:: $1000

8 months ago

I made a deposit of 75,000 rub. For some time I lost funds, there was no problem, but when I won a bonus that started to [...]

Open

Resolved

Canceled payout

Claim Amount:: $118.1106

9 months ago

Casino SOL didn't withdraw funds from the balance after the account was blocked for ludomania. The block happened when c [...]

Open

Resolved

Deposit not credited

Claim Amount:: $255

11 months ago

They can't find the deposit for the second day. There's no clarity, they reply: wait until the payment system responds, [...]

Open

Resolved

Payout delay

Claim Amount:: $1500

11 months ago

Hello. Please help, I know the casino's data grid is fair and pays out wins, but for some reason my unblocking has been [...]

Open

Resolved

Deposit not credited

Claim Amount:: $130

1 year ago

Sol casino did not credit a deposit of 11,003 rubles, this is not the first time I've waited so long , at first they sai [...]

Open

Resolved

Deposit not credited

Claim Amount:: $4208

1 year ago

I topped up two days ago for 4208. The deposit still hasn't been credited. Support can't really tell me anything. [...]

Open

Resolved

Deposit not credited

Claim Amount:: $8

1 year ago

They didn't credit the 610 ruble deposit [...]

Open

Resolved

Deposit not credited

Claim Amount:: $27

1 year ago

Sol Casino hasn't credited a deposit of 2017 rubles for more than two days, and there are no responses. [...]

Open

Resolved

Deposit not credited

Claim Amount:: $35

1 year ago

At Sol casino they stole my deposit, today at 15:00 I made a deposit of 3,047 rubles, the deposit didn't arrive, it show [...]

Open

Resolved

Deposit not credited

Claim Amount:: $54

1 year ago

I topped up at casino sol, the deposit didn't arrive, tech support is ignoring me [...]

Open

Resolved

Deposit not credited

Claim Amount:: $49.07

1 year ago

Hello. I have been playing on the Sol casino platform for several years, and I’ve practically never had any serious prob [...]

Open

Resolved

Payout delay

Claim Amount:: $49.174

1 year ago

Sol casino didn't send the withdrawal of 5000₽! In the history it says it's completed, but my card is empty. [...]

Open

Resolved

Payout delay

Claim Amount:: $920

2 years ago

Casino sol won't withdraw money to my account. On 16.12.2024 I put in 2 withdrawal requests, each for 50,000 rubles. One [...]

Open

Resolved

Payout delay

Claim Amount:: $500

1 year ago

Hello. On 16.12.2024 I won 100,000 at the Sol casino. I created 2 withdrawal requests. Two for 50,000 rubles each. A few [...]

Open

Resolved

Deposit not credited

Claim Amount:: $13.56

1 year ago

I completed the transfer to the card as instructed, the casino says payment declined. the money was debited. balance not [...]

Open

Resolved

Deposit not credited

Claim Amount:: $41

2 years ago

the deposit hasn't arrived since 02:34, 15 October, although an hour before that a deposit was also made, at 01:40 just [...]

Open

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