Complaints about Volna Casino | List of player issues | File a complaint against Volna Casino

#58 ranked with 69/100

Volna Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	35
Certification	0.08
Country restrictions	1.55
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	11.136
Casino client variety	105.7
Platform rating	0
Software rating	103.21
Games portfolio	113.17
Original software (no scripts)	90
Finance
Currencies	29.76
Deposit methods	39.56
Withdrawal methods	36.39
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	3.07
Minimum withdrawal	3.07
Withdrawal limits	14.27
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	119.125
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	47.46
Adjustments
Complaints penalty coefficient	(9.89)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2322.46
Average assessor score	399.67
Average user score	56
Overall final score	2778.13

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

Suggest an edit

Compare

Casino Rank

2 778

Reviews

Discussions

Bonuses

Slots

11274

Softs

Exclusive:

4LUCK

Representative on site

Dispute mediator

Restricted in your location

Volna Casino is prohibited in your country

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

69.3% ^(#58)

Player Ratings

56% ⁽⁴⁶⁾

Opinion Rating

+1 ⁽¹¹⁾

Dynamics of assessments

Calculation details

Calculation method

Volna Casino

Solved problems

37 of 37

Percentage solved

100 %

Avg complaint life time

6.7 дн.

Avg claim amount

478.1 USD

Read review Issue New Complaint

Volna Casino

Best

Clear filters

Clear

Resolved

Payout delay

Claim Amount:: $560

4 weeks ago

Hello! I initiated a withdrawal of 50,000 rubles via the Fast Payment System (SBP). Only 10,000 rubles actually arrived [...]

Open

Resolved

Payout delay

Claim Amount:: $671

9 months ago

Good afternoon! For 5 days I haven't been able to get a payout of 50,000 rubles. I didn't have such problems withdrawing [...]

Open

Resolved

Payout delay

Claim Amount:: $250

11 months ago

Good afternoon everyone) I ran into a problem on the Volna project. Twice they canceled a withdrawal to a card via SBP i [...]

Open

Resolved

Payout delay

Claim Amount:: $149

11 months ago

Hello! For the third day I can't receive a payout of 12,000 rubles. It's listed as being processed by the payment system [...]

Open

Resolved

Payout delay

Claim Amount:: $63

12 months ago

Hello, it's been more than a day now and they haven't paid out 5000 rubles they say the withdrawal request is approved b [...]

Open

Resolved

Account suspension

Claim Amount:: $2100

12 months ago

Good afternoon. I won in my favorite game Dog House, then they requested a video verification, I passed it a few days ag [...]

Open

Resolved

Payout delay

Claim Amount:: $64

12 months ago

Good afternoon! Since 04.07.2025 I haven't been able to receive my payout of 5000 rubles. The casino keeps sending endle [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $5900

1 year ago

Hello, from 25.03. to 31.03. I took part in the "Reels of Bloom" promotion by Relax Gaming. I finished in prize 6th plac [...]

Open

Resolved

Canceled payout

Claim Amount:: $142

1 year ago

Hello I played out the bonus, as usual in this program they asked for a deposit equal to the bonus amount and to wager i [...]

Open

Resolved

Bonus not awarded

Claim Amount:: N/A

1 year ago

I made a deposit at the Volna casino, for FS in the Zeus Fortune slot. A message appeared saying the FS were awarded, bu [...]

Open

Resolved

Deposit not credited

Claim Amount:: $0.50

1 year ago

I want to complain about the Volna casino. I've been with this casino for a long time, I can't say it's completely bad, [...]

Open

Resolved

Deposit not credited

Claim Amount:: $28

1 year ago

On December 30, 2024 I made a deposit at Volna casino for 3,043 rubles. Today is January 8, 2025 and the deposit still h [...]

Open

Resolved

Canceled payout

Claim Amount:: $150

1 year ago

verification was completed earlier. I had already withdrawn a payout before. But today I ran into a problem, the payout [...]

Open

Resolved

Payout delay

Claim Amount:: $50

2 years ago

Volna casino hasn't paid out 5000r for a week already. The site says the money was withdrawn, but in reality nothing has [...]

Open

Resolved

Deposit not credited

Claim Amount:: $20

2 years ago

Hello, another problem with a deposit at the Volna casino, they stole the money and three days later the deposit still h [...]

Open

Resolved

Payout delay

Claim Amount:: $205

2 years ago

Hello. I can't withdraw 20,000 from Volna casino, at first it was returned to my wallet, now it's stuck processing. In c [...]

Open

Resolved

Payout delay

Claim Amount:: $30

2 years ago

Good afternoon, the casino isn't paying out money, they initially had a problem with the payment system, in the account [...]

Open

Resolved

Canceled payout

Claim Amount:: $100

2 years ago

Good afternoon. I ask for help in resolving the issue of withdrawing funds from the Volna casino. Since 17.09.25 there h [...]

Open

Resolved

Deposit not credited

Claim Amount:: $100

2 years ago

I made a deposit via SBP to the card the casino provided when topping up the balance. The money was successfully taken f [...]

Open

Resolved

Payout delay

Claim Amount:: $200

2 years ago

Please help me solve my problem, for about 3 days now I've been requesting withdrawals and every time the casino cancels [...]

Open

Online Casinos Q&A

Ask a Question

FAQ: General

4 1 day ago

Does casino verification annoy you? I’ll tell you about the most ridiculous thing that happened. There was a project about 6 years ago, it made me tak [...]

FAQ: JetTon Games Casino

5 2 weeks ago

I'm interested in RTP. How is it calculated: over 10,000 spins or by money amount? If I have 100 USD, I go into a certain slot and do 1,000 spins, wil [...]

FAQ: General

3 3 weeks ago

Can anyone tell me where it "disappeared" to? I haven't been able to find a single slot from this legendary provider in a number of online casinos for [...]

FAQ: General

10 1 month ago

Can anyone tell me which casinos run free tournaments for free spins? [...]

FAQ: Vodka Bet Casino

9 2 months ago

The incident happened on the evening of Friday, April 17, at around 18:00 Central European Summer Time. As a result of a malfunction several games wer [...]

FAQ: 1xSlots Casino

10 2 months ago

Hello to all players! Question: Is it worth trusting a Curaçao license, since most casinos catering to the CIS are based there? Does this jurisdiction [...]

FAQ: General

9 3 months ago

Which casinos have asked you to vote positively in exchange for rewards on any casino sites that claim to be independent arbiters? [...]

FAQ: 007 Casino

22 3 months ago

Is there any difference between spinning with a fast spin and a regular spin? People say the regular spin has a lot of chances for a bonus. For me the [...]

FAQ: JetTon Games Casino

10 4 months ago

Have you noticed that in some casinos, if you play on your phone, the interface for NoLimit and Hacksaw is different, and maybe others too - why is th [...]

FAQ: General

19 4 months ago

Did you go back to the casino after you quit? How did it happen? What caused it? [...]

All FAQs

Player Reviews

Wright a Review

8 hours ago

Good time of day, forum members and forum guests! Apex Casino is another new casino from the Libet network, on their list there is also, if I am not mistaken, Kush Casino, Eva, and my most "favorite" one, Banda ) favorite because they blocked me, accusing me of a multi-acco [...]

8 hours ago

Good afternoon, forum folks, I will say a little about this project. I came across it through ads, that is how I remembered it. Before, it was being pushed everywhere you could imagine, if I am not mixing things up, back in the day the whole internet was full of invites here [...]

8 hours ago

Hello everyone, I want to write about Izzi. First of all, I want to say that the design here is just wow, I really liked it, and it was nice just to come here, check out the tabs, scroll around, it makes your eyes happy, and it would be a sin not to make an extra deposit onc [...]

8 hours ago

Good day, dear forum members! In Kas Casino, registration, like in many casinos, is as simple as it gets, all you need is to confirm your email and phone number. The lobby is convenient, everything is divided up: live games, roulette, blackjack, slots, and finding a prov [...]

8 hours ago

Hello everyone, I want to talk about Bife, I have been playing there on and off for a long time, and I want to share a bit of my experience. First of all, as far as I remember, registration caused no problems, a couple of minutes and that was it, they did not ask for anythin [...]

8 hours ago

Hello everyone, I had not seen this casino in the top before, and a few days ago I came across it, so I decided to give it a try, see what is going on here overall and how I had never noticed it before. The slot selection here is pretty good, quite decent, everything is as i [...]

8 hours ago

Hello everyone, I checked out the project, it seems to be about 12 years old or so, but there were somehow not many reviews, so I wanted to see what it is all about. I have not written a review in a long time, I wanted to play more and spin more, I kind of got hooked on new [...]

All Reviews

Casino Forum