JetTon Games Casino: Sic Bo win not credited

@vyacheslavlenin​Hello, I’ve already sent it in a PM.

@jettongames​.Thanks, I await the decision.

@jettongames​. Dear Representative, the screenshots clearly show that the winnings were not credited, this has happened more than once at your casino. Maybe you’ll finally credit my winnings? You said you’d review and resolve it the next day, but it’s already been 6 days.

Because your site keeps glitching, and I have more than once run into a situation where I place a bet, it is accepted, and then the bet only gets registered 20 minutes later, after the game. When I was betting a large amount, I took a screenshot, because this had happened to me more than once, and after the bet was not counted, I placed it again and immediately lost. For some reason, one bet got counted, but why was it also counted when it was not a winning combination? And when you say that you made a request to the provider, the provider will reply that there were no bets from us… because your site is glitching.

@jettongames​.Dear representative, I immediately asked the VIP manager to look into it and credit my win. You can ask Dasha for the correspondence, and she told me they made a request and everything is supposedly correct. That day I even bet twice on the lower option, and both times the bet was winning, and only about twenty minutes later both times the money returned to my account without the win, and the third time I bet and my bet was not a winner, and the bet worked correctly right away? How is that supposed to be understood? What do you mean by what you store? In your casino it’s perfectly visible that my winning-less bet was credited!!! Please be kind and return my one win!!! Although I can provide two different screenshots!!! Dear Vyacheslav, if needed, I can provide another screenshot, and the entire correspondence with the VIP manager – I contacted them immediately, and the VIP managers, as always, only reply with templates and can’t help with anything, and you are the same?

@vyacheslavlenin​.Good morning. Of course, respected administration, look at how Jetton’s administration replies, first they supposedly made a request to the provider, when I wrote that the VIP manager supposedly did that too, and a day after our communication she replied that there was no error, and then yesterday she replies!!!! Her reply ) The situation described by you took place on November 7. Information about game rounds is stored for a limited time – up to 90 days. By now, that period has already expired, so there is no way to check the round and confirm the correctness of the credits! If they had credited it correctly, why would I have written to the VIP manager that two bets were not credited? So the proof that my win was not credited is 100% solid, and you are looking for a pretext not to credit the 15k, although I wrote that I even have two screenshots with a gap of a couple of minutes, I did not ask twice for my honestly won money to be credited, only once … Please credit the 15k that I honestly won!

Dear Kazano administration, will there be any reaction from your side? Or have you decided to just stay silent? Return my honest win, and we’ll close the complaint, why are you dragging your response out? The administrator already has many complaints, and here all the evidence is 100 percent and in favor of the player)

Exactly the same as my complaint and you somehow resolved the issue in two days. Why doesn’t the casino administration resolve this complaint.

Dear Administration, could you just close the complaint as unresolved? They don’t want to admit their guilt (it’s already been a month. I fully understand that the clear evidence is on my side… But the casino doesn’t want to admit fault. They found a reason saying supposedly 3 months have already passed (That is not a deadline, by the way, Administration of the casino… People appeal even after a year or two and the casino admits its fault. And you’re ready to show again for 15t how differently you treat players. Thanks to the forum for still supporting you, otherwise every player would have problems. And your VIP managers always reply by template. Although when the incident happened, I asked to resolve the issue, give some kind of gift and the matter would be closed, but even the VIP manager didn’t want to help then, so what’s the point of that VIP manager? That they only give 10 percent on deposits? Maybe give all VIP players 10 percent on top of their deposits right away and you won’t need to keep so many staff or pay them? Because that’s the only use for a VIP manager, nothing else!!! Dear Administration, I ask you to close the complaint as unresolved with a lowered rating. Enough time has passed… And so as not to take more of your time…

Dear Vyacheslav, so what, should I file another complaint? With crypto they supposedly give 5 percent on deposits, plus 10 percent as a VIP player!!! Today I put in $500, the VIP manager was talking nonsense and didn’t give the 10 percent, said it’s only 5 percent!!! 10 slots, I go in – everything is dead!!! It instantly ate everything!!! I need to quit and block my account forever… Yeah, next week I’ll definitely take a big package and cut ties with these guys… The VIP manager is talking such rubbish… I’m asking, instead of the 15k spot, to consider another $50 compensation!!! I’m sick of this attitude!!!!

jettongames​.Good afternoon. Are you replying to me with a template? If the calculation had been correct, the VIP manager wouldn’t have said “sorry, we checked, your bet simply didn’t win!!!” I got nothing credited, do you understand? I placed twice on the smaller one, and both bets weren’t counted. And the third time I place on the bigger one, and the bet is counted correctly right away… Are you writing me fairy tales!!! A similar complaint was made, and you credited his win… I have the same situation – my win wasn’t credited, only my bet was after 10-20 minutes… If the win had been credited, why would the VIP manager create a ticket? And then later reply “sorry, blah blah,” I even wrote to the VIP manager, “well give a 10k bonus,” and she, as always, answers by template, “that’s not possible”… Just like you are replying by template now… When I write to the VIP manager today, “add 10 percent to the deposit,” she tells me, “this is your first time depositing with crypto, so you’re entitled to 5 percent; if it were a second time, then both 5 percent and 10 percent would be credited.” I explain to her that this is not my first crypto deposit, and she answers everything from the template… That’s how you always reply by template… You don’t keep your word and you feed VIP players nonsense!!! Do you understand that or not?

@jettongames​.Will you sort out the return of my winnings, my winnings weren’t credited, you can check the correspondence with the VIP manager.

@vyacheslavlenin​. Dear Vyacheslav, I fully understand that a long time has passed. A manager on the forum can ask for the correspondence with the VIP-manager. They supposedly made a request to the provider and didn’t find an error. My winnings were not credited, so how can they say it’s been too long to change anything? If they created a task and made a request to the provider?

@vyacheslavlenin​. Dear Vyacheslav, I fully understand again that quite some time has passed. Well, the casino manager replied in the complaint, saying that supposedly a lot of time has passed and they have no way to check!!! I’m saying that the VIP manager made a request and nothing was credited. If the issue is about checking, and they can’t check, the chat shows that nothing was credited to me.

@vyacheslavlenin​.Good afternoon.Haven’t reached common ground, dear Vyacheslav?)

And yes, dear Casino representative, you wrote that you’d do an extra draw for the Golden ticket and for some tournaments. I had tickets too and I never won in any of the tournaments. When will the stream be and how can I watch the live broadcast? So, for those who didn’t win, did you add all participants’ IDs?)

@jettongames​

@vyacheslavlenin​. Good evening. Where will it be posted what date it will be and where it will take place? And it seems last week they again gave time to respond to the respected casino admin ) well the time on the complaint ran out and no actions) Maybe you’ll close it as unresolved with a rating downgrade?)