JetTon Games Casino: they didn't set limits for me and I lost $908
Complaint from LegendsNeverDie to JetTon Games Casino dated 1/29/26
Good afternoon, I ran into a problem at Jetton casino, I won $3000 from my deposit, decided to withdraw, they set a $1000 per day limit, I wrote to support asked to set loss limits or set self-exclusion in the profile, to which I got a refusal, that they don’t have that, after a while tech support on the site sent me to the security email so that I would set loss limits, I told them that I want to set limits they sent me to a bot, I wrote to the bot, said such and such, I can lose the funds please set a limit, to which I got a refusal, I demand the return of my sum namely $908 which were lost, because of your limits and the absence of loss limits, according to the licensor’s rules you must have either self-restriction in the profile or a loss limit, nothing exists, please return it to the balance or process a withdrawal also I ask the casino after the refund to set the loss limit to $1 per week.
“Thank you for waiting. I clarified the information: when the account is blocked, unfortunately, the funds will be returned to the gaming balance. In accordance with the rules of our platform, responsible gaming provides the option to set personal limits – deposit limit, loss limit and stake limit per day, week or month. This allows limiting participation in the game. To set limits, please contact security at [email protected], indicating which limits and in what amount you want to set. Colleagues from the security service will advise you and help with the setup.”
Reply from email: “Hello!
On this issue you should contact the bot in Telegram, indicated under the nickname @jetton_care_bot.
Regards, the JetTon team”
Reply from the Telegram bot: Yes, I see the information in your screenshot. I will clarify the information on your issue with our services and they reported that at the moment such a possibility is not available on our platform.
Discussion process (16)
Complaint statistics against JetTon Games Casino
Claims against JetTon Games Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 29, 2026 at 9:16 AM |
| Last revision | February 5, 2026 at 4:34 PM |
| Views | 373 |
Complaint Author
| Parameters | JetTon Games Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
LegendsNeverDie
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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According to the licensor’s updated rules, when an account is actively self-excluded, payouts from it may be frozen until the exclusion is lifted.
Limits are being clarified.
The complaint has been sent to the casino
@vyacheslavlenin I understand, but support told me that you can set limits on losses, look at the screenshot
«Thank you for waiting. I clarified the information: when an account is blocked, unfortunately the funds will be returned to the gaming balance. In accordance with the rules of our platform, responsible gaming provides the possibility of setting personal limits – a deposit limit, a loss limit and a wager limit per day, week or month. This allows you to limit participation in gambling. To set limits, please contact the security service at [email protected], indicating which limits and in what amounts you want to set. Colleagues from the security service will advise you and help with the setup.»
@vyacheslavlenin meanwhile Curaçao has a specific clause that should provide loss or deposit limits, they don’t have any of that, although support told me that there are limits
@winnerdinner5 Regarding limits and other stuff, a complaint has been sent to the casino. Above there was a clarification specifically about self-exclusion.
@vyacheslavlenin Thanks Vyacheslav! I’ll wait, hope at least they return the amount and I can withdraw
Hello!
Your question is being processed. The information has been forwarded to colleagues, and as soon as a decision is made, we will let you know immediately.
@jettongames I found the following clear rule in your “Self-Limitation” section
2.
@jettongames process the refund, I’ll withdraw immediately and you won’t have any questions
@jettongames (JetTonGames) Can I get an answer yet?
I’ve done everything on my end, you haven’t – just put it back on the balance, I’ll withdraw the funds and that’s it, no more problems
@jettongames (JetTonGames) will you return my funds? Why is this being completely ignored, I write to support and they tell me, like, that this mechanism isn’t implemented at all, even though in your rules it is CLEARLY stated that you can set LIMITS either in chat or by email, what a scam????
@winnerdinner5 Hello, the issue will be resolved shortly.
@jettongames another day has passed… I complied with everything on my part, I asked for limits both by email and in the support chat and nobody gave me any limits….
@jettongames (JetTonGames) Are you deliberately stalling? For what???? Wait for a very “positive review” – I’VE BEEN WAITING Not a day, not two, a week? What’s next, will I have to ask for a REFUND for a month?
You are clearly violating your own rules, I even provided screenshots, you have written THERE IS SELF-RESTRICTION, I WROTE IN THE CHAT TO SELF-RESTRICT! THEY TOLD ME TO WRITE TO EMAIL – I wrote to EMAIL, they told me TO WRITE IN THE CHAT! I wrote in the CHAT BOT, they told me to f**k off… and you’re still stalling? does this give you pleasure???
2.
okay, long story short, the casino scammed me, they can’t return 900$, I’ll be filing a complaint with the licensor, maybe that will make them hurry up
@vyacheslavlenin (VyacheslavLenin) @jettongames (JetTonGames) Thank you very much! The money was returned! I have no complaints
At the time of the user’s request, the project was undergoing technical maintenance
Complaint resolved