RioBet Casino: $11 deposit on 23.09.2024 didn't arrive
Status
Resolved
Date
9/27/24, 10:08 AM
Complaint from air212 to Riobet Casino dated 9/27/24
air212
On 23/09 I made a deposit of 1000₽ via SBP. The money left. The balance was not topped up. Support says that some gateway is checking. And it’s been 3 days already. One response. I wrote in the chat and got muted by them for a day! Please help
payment number #21989162734
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Discussion process (5)
Casino Complaint
Complaint statistics against Riobet Casino
Solved problems
254 from 256
Percentage solved
99.2 %
Avg complaint life time
9.6 дн.
Avg claim amount
$1665.1
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 27, 2024 at 7:08 AM |
| Last revision | October 9, 2024 at 2:50 PM |
| Views | 253 |
Casino Complaint
Complaint Author
| Parameters | Riobet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
air212
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Good afternoon. Unfortunately, there are currently widespread issues with transactions on the payment systems’ side and requests may be processed longer than usual. A warning banner was placed in the deposit section on the site specifically stating that deposits via SBP are risky and may be delayed for an indefinite time, which is exactly what you encountered. The casino does not influence the speed at which payment gateways process requests. Please wait. We are doing everything on our side to ensure the process is not dragged out.
At the moment the most stable options for depositing and withdrawing cryptocurrency are (Telegram wallet, exchanges).
In the official Riobet channel and chat they posted a video guide – depositing and withdrawing with TronLink, registration, depositing and withdrawing via the HTX exchange + a step-by-step PDF guide on depositing through the Telegram wallet. Many use the Litecoin exchanger on the site.
As a result of the request to customer support, the deposit was credited to the player.
Complaint resolved