RioBet Casino: $11 deposit on 23.09.2024 didn't arrive
Complaint from air212 to Riobet Casino dated 9/27/24
On 23/09 I made a deposit of 1000₽ via SBP. The money left. The balance was not topped up. Support says that some gateway is checking. And it’s been 3 days already. One response. I wrote in the chat and got muted by them for a day! Please help
payment number #21989162734
Discussion process (5)
Complaint statistics against Riobet Casino
Claims against Riobet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | September 27, 2024 at 7:08 AM |
| Last revision | October 9, 2024 at 2:50 PM |
| Views | 253 |
Complaint Author
| Parameters | Riobet Casino complaint prepared and published |
|---|---|
| Published by |
|
| Complaint Author |
|
| Fact-checked |
|
Complaint sent to the casino
Good afternoon. Unfortunately, there are currently widespread issues with transactions on the payment systems’ side and requests may be processed longer than usual. A warning banner was placed in the deposit section on the site specifically stating that deposits via SBP are risky and may be delayed for an indefinite time, which is exactly what you encountered. The casino does not influence the speed at which payment gateways process requests. Please wait. We are doing everything on our side to ensure the process is not dragged out.
At the moment the most stable options for depositing and withdrawing cryptocurrency are (Telegram wallet, exchanges).
In the official Riobet channel and chat they posted a video guide – depositing and withdrawing with TronLink, registration, depositing and withdrawing via the HTX exchange + a step-by-step PDF guide on depositing through the Telegram wallet. Many use the Litecoin exchanger on the site.
As a result of the request to customer support, the deposit was credited to the player.
Complaint resolved