Complaints about Riobet Casino | List of player issues | File a complaint against Riobet Casino

#13 ranked with 80/100

Riobet Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	91
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	105
Certification	0.08
Country restrictions	2.53
Support
Self-exclusion	0.02
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	32.328
Casino client variety	94.39
Platform rating	52.29
Software rating	101.85
Games portfolio	112.17
Original software (no scripts)	90
Finance
Currencies	69.31
Deposit methods	35.38
Withdrawal methods	31.19
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	15.34
Minimum withdrawal	6.14
Withdrawal limits	3.34
Withdrawal request processing time	3.38
E-wallets payout time	3.38
Cards payout time	2.67
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	222.705
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	374.71
Adjustments
Complaints penalty coefficient	(113.84)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2783.71
Average assessor score	353.4
Average user score	72
Overall final score	3209.11

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Representative on site

Dispute mediator

Restricted in your location

Riobet Casino is prohibited in your country

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

80.1% ^(#13)

Player Ratings

72% ⁽²⁶⁵⁾

Opinion Rating

+82 ⁽²¹⁰⁾

Dynamics of assessments

Calculation details

Calculation method

Riobet Casino

Solved problems

254 of 256

Percentage solved

99.2 %

Avg complaint life time

9.6 дн.

Avg claim amount

1665.1 USD

Read review Issue New Complaint

Riobet Casino

348

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348

For casino reaction: 92 Hrs

Deposit not credited

Claim Amount:: $174

2 days ago

As always, they lost the deposit , on 17.06 there was a deposit for 20001 rubles today 21.06 as there was no deposit so [...]

Open

For casino reaction: 58 Hrs

Deposit not credited

Claim Amount:: $11

2 weeks ago

X11.06.26 I topped up the usual way, paid by QR code. The deposit got lost somewhere again. Support requests are sitting [...]

Open

For casino reaction: 58 Hrs

Other casino complaints

Claim Amount:: $408.72

6 days ago

Received a payout from Riobet casino in the amount of 30,000 rubles under payment ID 31116628494 , and restrictions h [...]

Open

For player reaction: 57 Hrs

Deposit not credited

Claim Amount:: $1350

2 days ago

Hello, I made a deposit at Riobet casino for 100,000 rubles, started transferring it to the specified payment details an [...]

Open

For casino reaction: 52 Hrs

Payout delay

Claim Amount:: $2232.02

2 days ago

My name is Carlos Peterson, and I am a user of the RioBet platform. Since 19 June 2026, I have been experiencing a probl [...]

Open

Awaiting moderator reaction

Issues with refunds

Claim Amount:: $2350

6 months ago

I topped up the Riobet casino on 25.10.2025 By 3350usdt, then I won and withdrew 1000usdt and checks started. I myself [...]

Open

Awaiting moderator reaction

Payout delay

Claim Amount:: $2141.88

5 months ago

This casino regularly drags out crypto payouts using their own well-known system - sometimes they withdraw instantly, so [...]

Open

Resolved

Deposit not credited

Claim Amount:: $10

4 weeks ago

28.05.2026 I'm crying with grief over losing my deposit 2 cryptocurrency deposits weren't credited [...]

Open

Resolved

Deposit not credited

Claim Amount:: $135

1 week ago

Hello everyone, hope you are all doing well!  I want to voice a complaint and file a report against the online project R [...]

Open

Resolved

Deposit not credited

Claim Amount:: $200

3 weeks ago

On 27.05 I made a deposit of 14,999 rubles, today 30.05 they still haven't found the deposit [...]

Open

Resolved

Deposit not credited

Claim Amount:: $136.11

2 weeks ago

Hello. I am asking for help in resolving a disputed situation with the online casino RioBet. On June 6, 2026, I made a [...]

Open

Resolved

Deposit not credited

Claim Amount:: $200

2 weeks ago

Hello. I sent 848 XRP tokens, creating a payment for 83,500 rubles. Only 70k rubles came through. Support has been ignor [...]

Open

Resolved

Payout delay

Claim Amount:: $1110

3 weeks ago

I’ve been playing at this sportsbook for quite a while now, and before this I didn’t really run into any problems, mostl [...]

Open

Resolved

Payout delay

Claim Amount:: $549

3 months ago

I deposited 5k, requested a withdrawal on 20.03.2026, two payouts of 50k to Mir card, one arrived on 21.03.2026 for 56k, [...]

Open

Resolved

Payout delay

Claim Amount:: $1210

1 month ago

Good day. RIOBET has already been not processing withdrawals for more than 30 hours, even though their processing time i [...]

Open

Resolved

Payout delay

Claim Amount:: $1399

1 month ago

Good day! The RIOBET casino apparently doesn't want to pay out funds - my withdrawal has been pending for 2 days now, ev [...]

Open

Resolved

Deposit not credited

Claim Amount:: $409.04

1 month ago

They didn't credit my deposit, support on the site doesn't work, the button is disabled, they said to wait but don't kno [...]

Open

Resolved

Deposit not credited

Claim Amount:: $11

1 month ago

Riobet Casino: I'm suffering and dying without my $11 deposit [...]

Open

Resolved

Bonus not awarded

Claim Amount:: N/A

2 months ago

I took part in the Wheel of Fortune promotion; to activate the bonus spin I had to wager 4000 rubles. The conditions wer [...]

Open

Resolved

Deposit not credited

Claim Amount:: $49.79

3 months ago

Hello! It's the fifth day that the Riobet casino can't verify a check in PDF format and credit the deposit. They keep re [...]

Open

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