RioBet Casino was accumulating slot progress, and it just disappeared
Complaint from Joza89 to Riobet Casino dated 5/25/22
Hello, I have been playing at Riobet for several years, mostly in the red of course, I occasionally try my luck on Yggdrasil jackpot slots. Specifically Ozwins and Holmes. Until yesterday the play there was mostly at a loss, I played with my own, non-bonus funds, the crystals were accumulating. After the last game there was a short break. Yesterday I decided to try my luck and I saw a complete reset of the crystals in both of these slots. To say it was unpleasant is an understatement – a bunch of time and money just gone nowhere. Support in the online chat doesn’t help, and my message to the administration still hasn’t been reviewed. I see 2 options in this situation, first – the return of my accumulated crystals in the slot, second – a no-deposit bonus as compensation, which I won’t have to clear with my own money because my funds were used, and frankly I don’t want to have to wash a bonus back into my own funds.
Discussion process (3)
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 25, 2022 at 12:32 PM |
| Last revision | May 23, 2023 at 9:22 PM |
| Views | 441 |
Complaint Author
| Parameters | Riobet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Joza89
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: May 25, 2022
Thanks. Rio credited me 2000 as a bonus, I don’t know how to react. The amount is ridiculous compared to the progress and how much was put in
The casino replied:
Hello, a bonus of 2,000₽ was credited to you on 24 May regarding this issue, you played on it.
After switching the display to dollars in the games, some players lost their in-game achievements. We offer them to restore the ruble account display in the games for 24 hours so they can use their achievements.
We also wrote this to you, you replied that this does not suit you. After that you were offered a personal bonus (no deposit required for wagering).
Complaint resolved