Complaints about Joo Casino | List of player issues | File a complaint against Joo Casino

#25 ranked with 76/100

Joo Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	70
Brand age	77
Certification	0.08
Country restrictions	0.45
Support
Self-exclusion	139.67
Live chat	50
Feedback form	49
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	31.146
Casino client variety	105.7
Platform rating	51.48
Software rating	70.69
Games portfolio	160.72
Original software (no scripts)	90
Finance
Currencies	83.34
Deposit methods	43.87
Withdrawal methods	38.19
Verification	0.07
Weekend payouts	90
Withdrawal hold	0.09
Minimum deposit	0.81
Minimum withdrawal	0.46
Withdrawal limits	2.05
Withdrawal request processing time	1.13
E-wallets payout time	90
Cards payout time	0.89
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	128.205
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	81.17
Adjustments
Complaints penalty coefficient	(6.35)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2646.67
Average assessor score	360.17
Average user score	62
Overall final score	3068.84

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Compare

Casino Rank

3 069

Reviews

Discussions

1229

Bonuses

Slots

13389

Softs

122

Representative on site

Dispute mediator

Restricted in your location

Joo Casino is prohibited in your country

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

76.6% ^(#25)

Player Ratings

63% ⁽³⁹⁾

Opinion Rating

+2 ⁽²⁴⁾

Dynamics of assessments

Calculation details

Calculation method

Joo Casino

Solved problems

22 of 22

Percentage solved

100 %

Avg complaint life time

4.5 дн.

Avg claim amount

366 USD

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Joo Casino

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Resolved

Payout delay

Claim Amount:: $150

2 years ago

once again the casino is delaying a payout (the request didn't get processed for about 7 hours), and this has happened s [...]

Open

Resolved

Canceled payout

Claim Amount:: $135

2 years ago

I'm registered and fully verified at Joo casino for a long time, they've been cancelling my withdrawals constantly for a [...]

Open

Resolved

Payout delay

Claim Amount:: $76

3 years ago

In short, I started trying to withdraw funds around July 24… the casino staff feed me promises and hopes that their whol [...]

Open

Resolved

Payout delay

Claim Amount:: $384.72

3 years ago

Hello. joo casino can't pay out the winnings, the last deposit was from a card on 26.07.2023. I submitted a withdrawal r [...]

Open

Resolved

Canceled payout

Claim Amount:: $261.62

3 years ago

Hello. joo casino can't pay out my winnings, the last deposit was made by card, and since they don't have card withdrawa [...]

Open

Resolved

Payout delay

Claim Amount:: $120

3 years ago

Good evening! I played through a no-deposit bonus at the casino, after the playthrough they reset the balance to 8200! I [...]

Open

Resolved

Payout delay

Claim Amount:: $51

3 years ago

Good morning. The casino is refusing to pay out, reason unknown, the last 2 deposits were from crypto then to a card (I [...]

Open

Resolved

Payout delay

Claim Amount:: $40

3 years ago

Won 2500 from a no-deposit, account's been around forever and fully verified, deposits, withdrawals, by their rules payo [...]

Open

Resolved

Deposit not credited

Claim Amount:: $35

3 years ago

Once again I lost a deposit at Dju Casino, and once again in the chat they're rudely going on like "we don't care, wait, [...]

Open

Resolved

Deposit not credited

Claim Amount:: $33

4 years ago

In short, here’s the situation: I made several deposits at Dju Casino of 2000 rub each, 5-6 deposits in one evening. I w [...]

Open

Resolved

Payout delay

Claim Amount:: $100

4 years ago

Good afternoon. I got an email saying 20 free spins were available to me, decided to use that bonus. In the end I wagere [...]

Open

Resolved

Payout delay

Claim Amount:: $158

4 years ago

Hello. Here's the situation. I played through a no-deposit bonus at Joocasino, requested a withdrawal to crypto, but it [...]

Open

Resolved

Deposit not credited

Claim Amount:: $50

4 years ago

Good afternoon. On September 27 I made two deposits from a Sberbank card of 1,500 rubles each. The transfer was intra-ba [...]

Open

Resolved

Deposit not credited

Claim Amount:: $116

4 years ago

Good afternoon! I made a deposit of 7000r on 12.09.2002, the deposit still hasn't been credited, it's in pending status. [...]

Open

Resolved

Payout delay

Claim Amount:: $140

4 years ago

Hello. Here's the situation with Joo Casino. Kakao I hadn't played with them for a long time but tried to make a couple [...]

Open

Resolved

Payout delay

Claim Amount:: $75

4 years ago

I played the no-deposit free spins,which they gave.Max win 100 euros.I requested withdrawal of 5000 rubles.Sent all poss [...]

Open

Resolved

Payout delay

Claim Amount:: $255

4 years ago

This is actually more of a request than a complaint - please finally pay out 19555 rub. It's one thing when you know the [...]

Open

Resolved

Deposit not credited

Claim Amount:: $31

5 years ago

Hello! I ran into a problem at this casino this week too - I used to play here before the payment issues, I verified imm [...]

Open

Resolved

Payout delay

Claim Amount:: $120

5 years ago

Payout not working, shows an error [...]

Open

Resolved

Payout delay

Claim Amount:: $4999

5 years ago

The deposit was with LiteCoin and the payout to the same - they're delaying the payout and stalling on verification. [...]

Open

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5 2 weeks ago

I'm interested in RTP. How is it calculated: over 10,000 spins or by money amount? If I have 100 USD, I go into a certain slot and do 1,000 spins, wil [...]

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3 3 weeks ago

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10 2 months ago

Hello to all players! Question: Is it worth trusting a Curaçao license, since most casinos catering to the CIS are based there? Does this jurisdiction [...]

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9 3 months ago

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