Complaints about Kometa Casino | List of player issues | File a complaint against Kometa Casino

#88 ranked with 65/100

Kometa Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	70.03
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	21
Certification	0.08
Country restrictions	4.48
Support
Self-exclusion	0.02
Live chat	50
Feedback form	49
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	19.026
Casino client variety	94.39
Platform rating	0
Software rating	98.51
Games portfolio	98.56
Original software (no scripts)	90
Finance
Currencies	56.41
Deposit methods	35.42
Withdrawal methods	31.23
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	6.84
Minimum withdrawal	0.98
Withdrawal limits	14.87
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	119.065
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	95.57
Adjustments
Complaints penalty coefficient	(39.56)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2207.01
Average assessor score	357.36
Average user score	75
Overall final score	2639.37

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Compare

Casino Rank

2 639

Reviews

131

Discussions

129

Bonuses

Slots

9160

Softs

Exclusive:

2LATEST

Representative on site

Dispute mediator

Restricted in your location

Kometa Casino is prohibited in your country

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

65.9% ^(#88)

Player Ratings

75% ⁽¹³⁴⁾

Opinion Rating

0 ⁽¹⁶⁾

Dynamics of assessments

Calculation details

Calculation method

Kometa Casino

Solved problems

172 of 172

Percentage solved

100 %

Avg complaint life time

90.1 ч.

Avg claim amount

487.1 USD

Read review Issue New Complaint

Kometa Casino

216

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For casino reaction: 47 Hrs

Account suspension

Claim Amount:: N/A

1 week ago

Hello. Kometa casino does not delete accounts. They ask for the reason, I say severe gambling addiction. And why, how co [...]

Open

Awaiting moderator reaction

Issues with refunds

Claim Amount:: $40

7 months ago

I made a deposit in the Kometa casino using cryptocurrency, about 1500₽. I started playing and with a balance of around [...]

Open

Resolved

Canceled payout

Claim Amount:: $240.63

6 months ago

I cleared a 500 RUB bonus at Kometa casino. I grew my balance to 20,000, wanted to withdraw to crypto, support said I co [...]

Open

Resolved

Deposit not credited

Claim Amount:: N/A

6 months ago

Hello . Cometa Casino hasn't credited a deposit of 999 r . via SBP for 3 days already . Support replies -wait ,they don' [...]

Open

Resolved

Deposit not credited

Claim Amount:: $12

7 months ago

I made a deposit at Kometa casino for 981 RUB to my mobile operator account, the money was deducted, on the 2nd-3rd day [...]

Open

Resolved

Deposit not credited

Claim Amount:: $123.04

7 months ago

The deposit to Cometa casino hasn't arrived for almost 48 hours. They just reply "wait 24 hours". In the transaction his [...]

Open

Resolved

Canceled payout

Claim Amount:: $1200

9 months ago

Hello. I registered on the site supposedly on August 16, 2025. Then I uploaded documents and received free spins for reg [...]

Open

Resolved

Deposit not credited

Claim Amount:: $10200

9 months ago

So I made a deposit of 10200 at night. They said that for the payment to go through I needed to change the amount. Chang [...]

Open

Resolved

Payout delay

Claim Amount:: $28

9 months ago

Hello! I've been registered for a long time, I made a deposit and a withdrawal, the account was verified, today I was lu [...]

Open

Resolved

Verification issues

Claim Amount:: N/A

10 months ago

At Cometa Casino, I managed to clear the bonus and put it up for withdrawal. Before that, the account was fully verified [...]

Open

Resolved

Bonus canceled

Claim Amount:: $100

10 months ago

Hello, I want to share my story about a bonus at Kometa casino. I received a bonus of 100 spins from the provider NoLimi [...]

Open

Resolved

Bonus canceled

Claim Amount:: $300

10 months ago

I went to the site and saw a bonus of 100 free spins at 500 rub each in no-limit with a 10x wager. They gave 19,990 free [...]

Open

Resolved

Bonus canceled

Claim Amount:: $1250

10 months ago

Casino Kometa issued a bonus with a wager x10 and a max withdrawal of one hundred thousand, I played and didn’t break an [...]

Open

Resolved

Bonus canceled

Claim Amount:: $1200

10 months ago

On 16.08.25 I was credited with a bonus in the form of a bonus game worth 50,000 rubles. After using this bonus, I start [...]

Open

Resolved

Bonus canceled

Claim Amount:: $1200

10 months ago

Hello! I went into my account to check bonuses and found a 100fs bonus with a 500r wager in the slot Folsom Prison that [...]

Open

Resolved

Payout delay

Claim Amount:: $1000

11 months ago

Good morning .Dear Vyacheslav, please help so they speed up the withdrawal . [...]

Open

Resolved

Canceled payout

Claim Amount:: $9

12 months ago

Kometa casino won't let me create a withdrawal request to Piastrix Wallet, they demand I make a deposit and wager it x3, [...]

Open

Resolved

Payout delay

Claim Amount:: $249

1 year ago

hello please help with a withdrawal I made a deposit on May 26 via spb 550 RUB managed to turn that into 50k. I requeste [...]

Open

Resolved

Bonus rules violation

Claim Amount:: $57

1 year ago

Kometa Casino deducted a wagered bonus of 4687.91, citing an erroneously credited bonus. [...]

Open

Resolved

Canceled payout

Claim Amount:: $244

1 year ago

I made a deposit under a bonus offer, played through it. The money dropped into my real account. I withdrew part, starte [...]

Open

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