Complaints about Kometa Casino | List of player issues | File a complaint against Kometa Casino

#88 ranked with 65/100

Kometa Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	70.03
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	21
Certification	0.08
Country restrictions	4.48
Support
Self-exclusion	0.02
Live chat	50
Feedback form	49
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	19.026
Casino client variety	94.39
Platform rating	0
Software rating	98.51
Games portfolio	98.56
Original software (no scripts)	90
Finance
Currencies	56.41
Deposit methods	35.42
Withdrawal methods	31.23
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	6.84
Minimum withdrawal	0.98
Withdrawal limits	14.87
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	119.065
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	95.57
Adjustments
Complaints penalty coefficient	(39.56)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2207.01
Average assessor score	357.36
Average user score	75
Overall final score	2639.37

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Compare

Casino Rank

2 639

Reviews

131

Discussions

129

Bonuses

Slots

9160

Softs

Exclusive:

2LATEST

Representative on site

Dispute mediator

Restricted in your location

Kometa Casino is prohibited in your country

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

65.9% ^(#88)

Player Ratings

75% ⁽¹³⁴⁾

Opinion Rating

0 ⁽¹⁶⁾

Dynamics of assessments

Calculation details

Calculation method

Kometa Casino

Solved problems

172 of 172

Percentage solved

100 %

Avg complaint life time

90.1 ч.

Avg claim amount

487.1 USD

Read review Issue New Complaint

Kometa Casino

216

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216

Rejected

Bonus glitches

Claim Amount:: $1250

2 years ago

Hello, I have a complaint from the old Kometa, now another problem: they give deposit bonuses from 5000 RUB - 100 spins [...]

Open

Rejected

Deposit not credited

Claim Amount:: $30

2 years ago

Good evening, when making my first deposit it wasn't credited to the balance, I mixed up the payment system I was suppos [...]

Open

Rejected

Account suspension

Claim Amount:: N/A

2 years ago

Cometa casino blocked my account and won’t explain why, they can’t give a reason [...]

Open

Rejected

Canceled payout

Claim Amount:: $30.75

2 years ago

Hello! Withdrawals are being declined both to a card, to SBP and to TRC20 USDT. I don't know what's causing this, please [...]

Open

Rejected

Account suspension

Claim Amount:: $1860

2 years ago

Hello, please help add the casino to the blacklist, they kept bothering me with photos of the device for verification, t [...]

Open

Rejected

Payout delay

Claim Amount:: $93

2 years ago

I registered at Kometa casino, made several deposits, then decided to withdraw funds. On 22.10.2024 I requested a withdr [...]

Open

Rejected

Payout delay

Claim Amount:: $60

2 years ago

I requested a withdrawal of 5555₽ on 12.10.24 at 19:16 to a card. Status shows pending, more than 48h have passed and th [...]

Open

Rejected

Account suspension

Claim Amount:: $1000

2 years ago

Hello, I ran into a problem with an account ban. I registered a day ago at a casino, didn't do verification because I wa [...]

Open

Rejected

Account suspension

Claim Amount:: $105

2 years ago

I registered at Kometa casino and won 3,800 rubles on Zubarev's wheel, wagered x3 and requested a withdrawal of 10,300 r [...]

Open

Rejected

Math errors

Claim Amount:: $362

2 years ago

Hello, please help sort out the situation. While playing at Kometa casino, I hit a bonus in the Lucky Barrel Tavern game [...]

Open

Rejected

Payout delay

Claim Amount:: $140

2 years ago

Support said that the withdrawal would be processed within 24 hours of the withdrawal request, but the withdrawal never [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $250

2 years ago

Hello, this happened: I took a deposit bonus, 50% to the deposit, made a deposit via crypto and went to live games. I le [...]

Open

Rejected

Account suspension

Claim Amount:: $148

2 years ago

Hello, I won 70 byn on the wheel, support said the amount needs to be rolled over three times. As a result I won almost [...]

Open

Rejected

Bonus canceled

Claim Amount:: $80

2 years ago

Yesterday while playing on the site-casino "Kometa" I hit the streamer wheel. 30 thousand. According to the rules of thi [...]

Open

Rejected

Software fairness

Claim Amount:: N/A

2 years ago

Good evening. I play across the whole network of projects from Kotov. The other day I registered in the new Kometa casin [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $150

2 years ago

I won 3,000 rubles at Kometa casino on a streamer’s wheel, after which I started to fulfill a wager x3, like on a deposi [...]

Open

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