Complaints about Kometa Casino | List of player issues | File a complaint against Kometa Casino

#88 ranked with 65/100

Kometa Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	70.03
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	21
Certification	0.08
Country restrictions	4.48
Support
Self-exclusion	0.02
Live chat	50
Feedback form	49
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	19.026
Casino client variety	94.39
Platform rating	0
Software rating	98.51
Games portfolio	98.56
Original software (no scripts)	90
Finance
Currencies	56.41
Deposit methods	35.42
Withdrawal methods	31.23
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	6.84
Minimum withdrawal	0.98
Withdrawal limits	14.87
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	119.065
Other
Additional services	35
Cryptocurrency support	70
Social factors
Social factors	95.57
Adjustments
Complaints penalty coefficient	(39.56)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2207.01
Average assessor score	357.36
Average user score	75
Overall final score	2639.37

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Compare

Casino Rank

2 639

Reviews

131

Discussions

129

Bonuses

Slots

9160

Softs

Exclusive:

2LATEST

Representative on site

Dispute mediator

Restricted in your location

Kometa Casino is prohibited in your country

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

65.9% ^(#88)

Player Ratings

75% ⁽¹³⁴⁾

Opinion Rating

0 ⁽¹⁶⁾

Dynamics of assessments

Calculation details

Calculation method

Kometa Casino

Solved problems

172 of 172

Percentage solved

100 %

Avg complaint life time

90.1 ч.

Avg claim amount

487.1 USD

Read review Issue New Complaint

Kometa Casino

216

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216

Rejected

Canceled payout

Claim Amount:: $36

10 months ago

Hello , the casino won't withdraw 3,000 rubles on the pretext that I need to pass additional verification, but I already [...]

Open

Rejected

Account suspension

Claim Amount:: $50

11 months ago

Good day. I played on this project for over 6 months, deposits around 2-3k$, and today I decided to cash out and withdra [...]

Open

Rejected

Canceled payout

Claim Amount:: $922

10 months ago

16.08.2025 I registered at Kometa Casino (hadn't played there before), used a no-deposit promo for 1000 rubles, started [...]

Open

Rejected

Bonus rules violation

Claim Amount:: $60

11 months ago

Good afternoon. Want to share one hell of a story. I took a bonus at KometaCasino - 15% on the deposit + 80 FS in the fi [...]

Open

Rejected

Canceled payout

Claim Amount:: $15856

12 months ago

Hello. I hope I can get mine... They sent a message that you get a 2000 bonus for registering. I went in and registered. [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $1000

12 months ago

Hi. So I cashed out money from a no-deposit. They demanded I make a minimum deposit of 2500r, I made it. And they still [...]

Open

Rejected

Duplicate payment

Claim Amount:: $1012.62

1 year ago

why should I pay 2 times,first time they told me top up the minimum deposit and you can withdraw, the withdrawal was dec [...]

Open

Rejected

Payout delay

Claim Amount:: $1400

1 year ago

Good afternoon. Kometa casino, in violation of its own rules, is stalling a payout or refusing to cancel the current pay [...]

Open

Rejected

Account suspension

Claim Amount:: $55

1 year ago

Hello, this is what happened with Kometa casino: I made a deposit of 2000 and blew it to zero. A couple of days later I [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $57

1 year ago

The casino deducted the balance after I played through the bonus, then credited it and is forcing me to wager the winnin [...]

Open

Rejected

Verification issues

Claim Amount:: $1230

1 year ago

Decided to play on this project, deposited my first deposit of 5.000 rubles, played and lost, a day later I made another [...]

Open

Rejected

Bonus rules violation

Claim Amount:: $100

1 year ago

They assigned me a bonus even though I didn't activate it [...]

Open

Rejected

Bonus rules violation

Claim Amount:: N/A

1 year ago

They didn't credit the weekly cashback, deposits of almost 50,000 [...]

Open

Rejected

Bonus abuse

Claim Amount:: N/A

1 year ago

Hello. I want to share one funny fact, or maybe it just happened to me, I don't even know. So what's the complaint: 4 mo [...]

Open

Rejected

Canceled payout

Claim Amount:: $20

1 year ago

So, I cleared a bonus of 300 r. with a wager x40, got 1550 r. to my balance, made my first deposit at this casino, crypt [...]

Open

Rejected

Verification issues

Claim Amount:: $800

1 year ago

Hello, I play at the Kometa casino. As soon as it opened I immediately passed verification the first time, everything wa [...]

Open

Rejected

Bonus rules violation

Claim Amount:: $4500

1 year ago

Hello Vyacheslav, After winning 4500 EUR in a tournament on KOMETA, they banned my acc because of bonuses, so I said scr [...]

Open

Rejected

Payout delay

Claim Amount:: $600

2 years ago

Status completed, I withdrew 60,000 rubles, but the money didn't arrive, support can't give any specifics [...]

Open

Rejected

Account suspension

Claim Amount:: $300

2 years ago

They blocked my account at Kometa casino without any evidence - I have no idea why. Please look into this matter because [...]

Open

Rejected

Verification issues

Claim Amount:: $30

2 years ago

They still can't verify my card and keep canceling withdrawals, even though I sent them a statement with a stamp and dir [...]

Open

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