Complaints about Pinco Casino | List of player issues | File a complaint against Pinco Casino

#95 ranked with 64/100

Pinco Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	170
Operator authority	7
Brand age	21
Certification	0.08
Country restrictions	1.89
Support
Self-exclusion	139.67
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	28.452
Casino client variety	94.39
Platform rating	0
Software rating	88.15
Games portfolio	118.1
Original software (no scripts)	90
Finance
Currencies	33.93
Deposit methods	22.94
Withdrawal methods	29.51
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	1.37
Minimum withdrawal	0.68
Withdrawal limits	17.84
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	94.795
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	164.61
Adjustments
Complaints penalty coefficient	(131.33)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2301.11
Average assessor score	221
Average user score	75
Overall final score	2597.11

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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In trends

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Casino Rank

2 597

Reviews

281

Discussions

927

Bonuses

Slots

11293

Softs

Representative on site

Dispute mediator

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

64.8% ^(#95)

Player Ratings

75% ⁽¹⁸⁷⁾

Opinion Rating

0 ⁽³⁴⁾

Dynamics of assessments

Calculation details

Calculation method

Pinco Casino

Solved problems

371 of 374

Percentage solved

99.2 %

Avg complaint life time

8.1 дн.

Avg claim amount

519.6 USD

Read review Issue New Complaint

Pinco Casino

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Resolved

Canceled payout

Claim Amount:: $386.14

6 months ago

Pinco casino isn't paying out winnings. It's been 2 days, lots of cancellations on their part [...]

Open

Resolved

Canceled payout

Claim Amount:: $770

6 months ago

they constantly cancel withdrawals. account is verified and I passed the additional check. I contacted support, it didn' [...]

Open

Resolved

Payout delay

Claim Amount:: $3300

6 months ago

Pinko won't withdraw my money. All week the withdrawal was canceled and support told me it was a problem with the paymen [...]

Open

Resolved

Deposit not credited

Claim Amount:: $600

7 months ago

Hello, a day ago I made a deposit at Pinko for 45,001 rubles, but it wasn't credited, the finance department also can't [...]

Open

Resolved

Bonus rules violation

Claim Amount:: $1

7 months ago

This is how pinko changes bonus terms on the fly. And they won't admit any mistakes [...]

Open

Resolved

Deposit not credited

Claim Amount:: $100

6 months ago

Hello. I have a problem. I made a deposit using the "TON" method, but the money didn't arrive at the casino. I made the [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $140

7 months ago

Hello! Dear forum and representative of the Pinco casino! I am extremely outraged and puzzled, among other things I witn [...]

Open

Resolved

Bonus not awarded

Claim Amount:: N/A

7 months ago

I logged in today to play the quest on this project, clicked participate and started playing, but the progress didn't co [...]

Open

Resolved

Payout delay

Claim Amount:: $150

7 months ago

Hello forum people and admins! As usual, the Pinco casino is dragging out the withdrawal to cancel the withdrawal reques [...]

Open

Resolved

Deposit not credited

Claim Amount:: $493

8 months ago

Hello, I ran into a problem at the Pinko casino. I made a deposit of 40,000 rubles, transferred from my YooMoney e-walle [...]

Open

Resolved

Deposit not credited

Claim Amount:: $36

8 months ago

Hello, I made a deposit in crypto LTC but they told me the money didn’t reach them. I have all the docs on hand, and I’v [...]

Open

Resolved

Verification issues

Claim Amount:: $540

8 months ago

This summer I registered at this casino, funded my account, placed a few bets, tried to withdraw, they requested verific [...]

Open

Resolved

Account suspension

Claim Amount:: $245.86

8 months ago

Hello, PINKO casino blocked my account, the problem is that they accuse me of bonus abuse and that I have 2 accounts. Ye [...]

Open

Resolved

Payout delay

Claim Amount:: $55

8 months ago

They're not paying out the money, 24 hours have passed. No money [...]

Open

Resolved

Account suspension

Claim Amount:: $2050

10 months ago

Good afternoon! Please help me in resolving a very unpleasant situation. I was placing bets at Pinco Casino and a week l [...]

Open

Resolved

Duplicate payment

Claim Amount:: $150

8 months ago

I accidentally made a deposit twice to the same account details, and they won't deal with my problem [...]

Open

Resolved

Canceled payout

Claim Amount:: $75

10 months ago

Hello, please help me solve a problem with Pinko Casino. Yesterday I requested a crypto withdrawal, I used to always cho [...]

Open

Resolved

Verification issues

Claim Amount:: $1600

1 year ago

Hello. My problem is that verification is taking a long time. I originally registered to see what kind of casino it is, [...]

Open

Resolved

Verification issues

Claim Amount:: $4604.19

10 months ago

Hello. I played since December 2024, overall I'm a losing player on Pinko, but not long ago I grew from 3,000 rubles to [...]

Open

Resolved

Deposit not credited

Claim Amount:: $40

10 months ago

On September 9, 2025 I topped up my account with 12 TON (Screenshot 1) The transaction is successful and can be tracked [...]

Open

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