Complaints about Shot Casino | List of player issues | File a complaint against Shot Casino

#3322 ranked with 42/100

Shot Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	90.17
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	90.09
Licensing (number of licenses, regulator authority)	0.19
Operator authority	0.07
Brand age	21
Certification	0.08
Country restrictions	1.78
Support
Self-exclusion	0.02
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	0.05
Support working hours	90
Software & platforms
Language adaptation	16.506
Casino client variety	105.7
Platform rating	0
Software rating	100.26
Games portfolio	77.27
Original software (no scripts)	90
Finance
Currencies	33.37
Deposit methods	47.84
Withdrawal methods	43.3
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	0.7
Minimum withdrawal	0.7
Withdrawal limits	0.01
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	60.68
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	10.68
Adjustments
Complaints penalty coefficient	(22.84)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	1635.75
Average assessor score	41
Average user score	18
Overall final score	1694.75

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Casino Rank

1 695

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8456

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Representative on site

Dispute mediator

Restricted in your location

Shot Casino is prohibited in your country

Not licensed

This casino does not hold a dedicated gambling license.

Payment delays

Players receive complaints about payment delays for no apparent reason.

Poor support

Bad, poor-quality support. The support service does not provide qualified assistance to players.

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

42.3% ^(#3322)

Player Ratings

18% ⁽⁹⁾

Opinion Rating

0 ⁽²⁾

Dynamics of assessments

Calculation details

Calculation method

Shot Casino

Solved problems

6 of 10

Percentage solved

60 %

Avg complaint life time

24.9 дн.

Avg claim amount

666.4 USD

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Resolved

Verification issues

Claim Amount:: N/A

12 months ago

Verification delay [...]

Open

Resolved

Payout delay

Claim Amount:: $482.54

12 months ago

Delay with withdrawal [...]

Open

Resolved

Canceled payout

Claim Amount:: $85

1 year ago

Good day! So here's the situation: I deposited, won, waited for verification for more than a week despite their rule of [...]

Open

Resolved

Canceled payout

Claim Amount:: $20

1 year ago

They cancel payouts once a day, verification passed, the chat doesn't work and nobody explains anything. [...]

Open

Resolved

Verification issues

Claim Amount:: $300

1 year ago

Why does verification even take 5 days (7 with weekends)? Just to slow down withdrawals. I'm asking them to freeze my ba [...]

Open

Resolved

Payout delay

Claim Amount:: $50

1 year ago

Casino shot! at first they dragged out the verif a lot, I wrote in chat that the account is verified they said yeah ever [...]

Open

Unresolved

Payout delay

Claim Amount:: $191

11 months ago

On July 14 I made a deposit under a bonus and cleared it. I created a withdrawal request to Piastrix. The 24 hours for a [...]

Open

Unresolved

Account suspension

Claim Amount:: $480

12 months ago

Hello. They blocked my account for some kind of check at the casino shot, and didn’t answer my question "for what reason [...]

Open

Unresolved

Payout delay

Claim Amount:: $2622.48

1 year ago

Hello, the Shot casino has blocked funds since 10.05.2025, without stating a reason. The manager in the personal account [...]

Open

Unresolved

Account suspension

Claim Amount:: $2433

1 year ago

Hello, my name is Artem. I registered on Shot-Casino, made a deposit of 5000₽ after which I won 200000₽ and wanted to wi [...]

Open

Rejected

Verification issues

Claim Amount:: $500

1 year ago

Good afternoon. I registered at the new casino Shot casino. I can't withdraw 50,000 RUB. And they can't approve my verif [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $60

1 year ago

You show off yes!!! Only you get emotional, and who will help make it happen, of course support, the technical departmen [...]

Open

Rejected

Payout delay

Claim Amount:: $25

1 year ago

I played out the free spins and the X60 wager from the free spins, actually spun even more. Support at shot casino doesn [...]

Open

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