Complaints about VideoSlots Casino | List of player issues | File a complaint against VideoSlots Casino

#69 ranked with 68/100

VideoSlots Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	52.565
Community engagement (support, representative, ADR)	90.17
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	280
Operator authority	7
Brand age	112
Certification	0.08
Country restrictions	0.72
Support
Self-exclusion	139.67
Live chat	50
Feedback form	49
E-mail	23
Phone	25
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	26.646
Casino client variety	94.39
Platform rating	0
Software rating	72.53
Games portfolio	158.33
Original software (no scripts)	90
Finance
Currencies	65.07
Deposit methods	19.07
Withdrawal methods	18.62
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	0.7
Minimum withdrawal	0.35
Withdrawal limits	4.36
Withdrawal request processing time	0.68
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.21
Bonuses
Bonus update frequency and quality	0
Other
Additional services	35
Cryptocurrency support	0.01
Social factors
Social factors	146.03
Adjustments
Complaints penalty coefficient	(20.06)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2291.13
Average assessor score	376
Average user score	88
Overall final score	2755.13

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Compare

Casino Rank

2 755

Reviews

Discussions

113

Bonuses

Slots

12749

Softs

119

Representative on site

Dispute mediator

Restricted in your location

VideoSlots Casino is prohibited in your country

Overview Complaints Slots Reviews Discussions FAQs Events

Rating ARS

68.7% ^(#69)

Player Ratings

88% ⁽²⁵⁾

Opinion Rating

+30 ⁽³⁴⁾

Dynamics of assessments

Calculation details

Calculation method

VideoSlots Casino

Solved problems

2 of 5

Percentage solved

40 %

Avg complaint life time

10.6 дн.

Avg claim amount

344 USD

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Resolved

Canceled payout

Claim Amount:: $25

8 years ago

At the videoslots casino I won free spins in a slot battle. Playing those free spins I got lucky and won $25, the next d [...]

Open

Resolved

Payout delay

Claim Amount:: $673

10 years ago

Deposited 270 with MasterCard, the card was previously verified with them and was in the withdrawal list, although I had [...]

Open

Unresolved

Account suspension

Claim Amount:: $900

11 months ago

Hello! My complaint concerns two casinos: Videoslots and MrVegas (since it's the main and the daughter casino, with smal [...]

Open

Unresolved

Account suspension

Claim Amount:: $122

7 years ago

I played at the Videoslots casino for one and a half years, my account was fully verified, I made deposits and withdrawa [...]

Open

Unresolved

Bonus not awarded

Claim Amount:: N/A

8 years ago

Hello!Today I received an email from Videoslots with bonus offers,I made my first deposit and got nothing..either some k [...]

Open

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3 3 weeks ago

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9 3 months ago

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22 3 months ago

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10 4 months ago

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19 4 months ago

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Player Reviews

Wright a Review

yesterday, 10:55

Good time of day, forum members and forum guests! Apex Casino is another new casino from the Libet network, on their list there is also, if I am not mistaken, Kush Casino, Eva, and my most "favorite" one, Banda ) favorite because they blocked me, accusing me of a multi-acco [...]

yesterday, 10:54

Good afternoon, forum folks, I will say a little about this project. I came across it through ads, that is how I remembered it. Before, it was being pushed everywhere you could imagine, if I am not mixing things up, back in the day the whole internet was full of invites here [...]

yesterday, 10:52

Hello everyone, I want to write about Izzi. First of all, I want to say that the design here is just wow, I really liked it, and it was nice just to come here, check out the tabs, scroll around, it makes your eyes happy, and it would be a sin not to make an extra deposit onc [...]

yesterday, 10:50

Good day, dear forum members! In Kas Casino, registration, like in many casinos, is as simple as it gets, all you need is to confirm your email and phone number. The lobby is convenient, everything is divided up: live games, roulette, blackjack, slots, and finding a prov [...]

yesterday, 10:44

Hello everyone, I want to talk about Bife, I have been playing there on and off for a long time, and I want to share a bit of my experience. First of all, as far as I remember, registration caused no problems, a couple of minutes and that was it, they did not ask for anythin [...]

yesterday, 10:34

Hello everyone, I had not seen this casino in the top before, and a few days ago I came across it, so I decided to give it a try, see what is going on here overall and how I had never noticed it before. The slot selection here is pretty good, quite decent, everything is as i [...]

yesterday, 10:27

Hello everyone, I checked out the project, it seems to be about 12 years old or so, but there were somehow not many reviews, so I wanted to see what it is all about. I have not written a review in a long time, I wanted to play more and spin more, I kind of got hooked on new [...]

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