RioBet Casino: link to a virus posted in the casino's Telegram channel

RioBet Casino: link to a virus posted in the casino's Telegram channel

Resolved
Disputed casino
Reason
Other casino complaints
Amount
N/A
Author
lostlost
Status
Resolved
Date
5/5/25, 5:38 PM

Complaint from lostlost to Riobet Casino dated 5/5/25

lostlost
lostlost

The main Telegram channel, which you can reach through their website, posted a link to a suspicious transaction that, if you follow it, downloads a file that contains a trojan virus. Why did they post this? To steal a couple of computers? I would like an answer from a casino representative, because support didn’t answer me with anything except * it’s a blunder etc. *, but someone’s passwords, bank accounts could have been hijacked, they could be mining, leaking data online, or even worse – and all because a licensed casino posted a link with a hidden virus. I would like to hear a proper answer from a casino representative. When checked through VirusTotal the program definitely flags the file as a dangerous trojan and there can be no mistakes, so the file is definitely dangerous for users and subscribers of the Riobet Telegram. Will I be able to get a response to this complaint and are they even dealing with such an issue?

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Coverage Views: 255
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Discussion process (4)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 986
Subscribers
165
Registration
Nov 14, 2015

Complaint sent to the casino

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avatar-12764
Representative
Rank
6
Reputation
173
Publications
1 113
Subscribers
5
Registration
Mar 6, 2017

Hello. A malicious link was posted in our Telegram channel – from the account of one of the administrators. Please note: this was not an authorized post. The administrator himself did not publish the link, and, apparently, his account may have been temporarily compromised.

 

As soon as we discovered the issue – the link was immediately removed (it was up for no more than a minute). We are already strengthening precautionary measures to prevent this from happening again. Also note that the post was markedly different from the usual format of our posts: we never publish bare links without accompanying text or an image.

 

The safety of our users and the security of their data are our priority. We take cybersecurity very seriously and do everything we can to protect our community.

Thanks to everyone who reacted quickly and informed us about the issue. We appreciate your attentiveness and trust ♥️

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avatar-42819
Complaint Author
Rank
3
Reputation
14
Publications
12
Subscribers
0
Registration
Aug 12, 2023

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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 986
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

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Casino Complaint

Complaint statistics against Riobet Casino

Solved problems
254 from 256
Percentage solved
99.2 %
Avg complaint life time
9.6 дн.
Avg claim amount
$1665.1
Casino Complaint

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Publication details

Parameters Posted on our site
Date added May 5, 2025 at 2:38 PM
Last revision May 12, 2025 at 9:42 AM
Views 255
Casino Complaint

Complaint Author

Parameters Riobet Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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