Complaints about online casino payout delays

Complaints about online casinos related to player account blocking

Detailed description of the problem: Unfortunately, issues related to delayed payments in online casinos most often lead to negativity, and the situation hasn’t changed much over the years of online gambling. Moreover, the answer to the simple question “Where’s my money?” usually turns into an unpleasant situation both for casino representatives and for payment providers. Because of the large number of people and/or entities involved in the entire withdrawal process, sometimes making a single payment can become a nightmare. In many cases the delayed payment issue is combined with some other difficulties, such as questions about bonus payouts or verification, which makes the situation even more confusing.

Main indicators: Payment delays beyond a reasonable period of time and/or beyond the terms and conditions set by the casino regarding withdrawal policy and procedure.

Before filing a complaint: To successfully resolve the problem it’s very important to identify the root cause of the delay. Below are some questions and answers that may help you better identify the case and even reconsider your intention to file a complaint altogether.

Frequently asked questions and possible solutions for Withdrawal issues

Have you read what is said in the withdrawal terms on the casino site?
It’s surprising how many people underestimate the importance of the casino’s terms and conditions (T&C) and simply don’t pay enough attention to them! In this case just open the casino site and carefully read the conditions related to the withdrawal policy. There you will find everything: waiting period, withdrawal timeframes, fees, verification and security requirements, etc.

Was the verification process successfully completed?
Most online casinos won’t pay a penny if your ID isn’t confirmed by the casino’s security department. Verification is a one-time procedure, but it’s not a trivial task and requires time and effort from all parties involved – both casino staff and players – and therefore it slows down the withdrawal process somewhat. Still, it’s worth it, as it’s the only guarantee that your money and personal data are safe.

Did you use a bonus?
If the bonus was used before withdrawing funds, this can slow the whole payout process a bit. You should know that every time a withdrawal request is submitted the relevant casino department conducts a thorough check of your entire game history (your activity) for any breaches of bonus terms, such as mismatch of playthrough patterns and/or bonus abuse. And if any deviation from the rules is found during this check, the payout will likely be delayed further until the situation is fully clarified.

Are you a player from a highly regulated jurisdiction (the Russian Federation, for example)?
If so, you should understand that due to the enactment of relevant local regulations many users worldwide face serious difficulties, including significant delays in withdrawals caused by the use of third-party (various) payment systems. Be patient (even if it’s not easy) and wait a few more days before filing a complaint.