Complaints about Betchan Casino | List of player issues | File a complaint against Betchan Casino

#66 ranked with 68/100

Betchan Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	260
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	180
Operator authority	70
Brand age	84
Certification	0.08
Country restrictions	1.07
Support
Self-exclusion	139.67
Live chat	50
Feedback form	49
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	31.458
Casino client variety	94.39
Platform rating	51.48
Software rating	70.41
Games portfolio	121.94
Original software (no scripts)	90
Finance
Currencies	49.85
Deposit methods	19.86
Withdrawal methods	15.66
Verification	0.07
Weekend payouts	90
Withdrawal hold	0.09
Minimum deposit	0.7
Minimum withdrawal	0.7
Withdrawal limits	20.47
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	1.33
Bank payout time	0.35
Bonuses
Bonus update frequency and quality	100.115
Other
Additional services	35
Cryptocurrency support	0.01
Social factors
Social factors	75.51
Adjustments
Complaints penalty coefficient	(18.23)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	2351.29
Average assessor score	328.5
Average user score	78
Overall final score	2757.79

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Casino Rank

2 758

Reviews

Discussions

Bonuses

Slots

9582

Softs

Representative on site

Dispute mediator

Restricted in your location

Betchan Casino is prohibited in your country

Overview Complaints Bonuses Slots Reviews Discussions FAQs Events

Rating ARS

68.8% ^(#66)

Player Ratings

78% ⁽²⁵⁾

Opinion Rating

+3 ⁽¹⁵⁾

Dynamics of assessments

Calculation details

Calculation method

Betchan Casino

Solved problems

4 of 7

Percentage solved

57.1 %

Avg complaint life time

19.7 дн.

Avg claim amount

284.9 USD

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Betchan Casino

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Resolved

Canceled payout

Claim Amount:: $1000

8 years ago

26.02.18 I made a 1000 ruble deposit for the bonus that Betchan offers on Mondays - 50% + free spins. Playing with a sta [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $20

9 years ago

On December 30 the calendar said 50 free spins for a 20 euro deposit, I made the deposit but got only 25 free spins, sup [...]

Open

Resolved

Bonus canceled

Claim Amount:: $200

9 years ago

in short, at betchan I got cashback, the administration rudely cancelled it and when I tried to sort it out with them th [...]

Open

Resolved

Bonus canceled

Claim Amount:: $200

9 years ago

I'll try to be brief. At playamo the support cancels bonuses that the system gives, and blatantly lie; when you confront [...]

Open

Unresolved

Account suspension

Claim Amount:: $500

7 years ago

I'll paste below the message I sent to Betchan on April 9, I also sent a message to Casino Bob on March 31, they gave me [...]

Open

Unresolved

Canceled payout

Claim Amount:: $50

7 years ago

After registration I got a free spins bonus. I cleared the wager. According to the casino rules, the maximum payout on b [...]

Open

Unresolved

Account suspension

Claim Amount:: $24

8 years ago

On 10.12.2018 I registered at Betchan. I even won the 15 ruble bonus (lost it immediately). I made a deposit of 250 rubl [...]

Open

Rejected

Account suspension

Claim Amount:: $230

10 years ago

deposited 5k. wagered the bonus. requested a withdrawal of 15k and fuck. it turned out there was another bonus. although [...]

Open

Rejected

Canceled payout

Claim Amount:: $294

6 years ago

I registered at the Betchan casino quite a while ago! Account verification was completed, there were both deposits and w [...]

Open

Rejected

Bonus not awarded

Claim Amount:: N/A

6 years ago

They cheat players on no-deposit bonuses, they offer no-deposit bonuses for registration, but as soon as you register th [...]

Open

Rejected

Canceled payout

Claim Amount:: $1500

8 years ago

Good afternoon! Betchan is not paying out an honestly won payout (100,000 RUB). They tell you to contact support, but th [...]

Open

Rejected

Account suspension

Claim Amount:: $1890

10 years ago

Hi, yesterday I played at Betchan casino - I deposited 1000 r and got a 500 r bonus. I started playing the Gonzo slot; t [...]

Open

Rejected

Violation of casino rules

Claim Amount:: $200

8 years ago

I made a 3rd deposit of 2000 RUB on the betchan site with a 50% bonus, I was credited a bonus of 1000 RUB. during play [...]

Open

Rejected

Canceled payout

Claim Amount:: $5000

9 years ago

They don't withdraw the funds for hours, and when another hour goes by they just stupidly cancel it until the person los [...]

Open

Rejected

Bonus canceled

Claim Amount:: $50

9 years ago

Hello admins, here's the thing: I registered at bet chan and they gave 33 spins. I spun them and won about 450 rubles, w [...]

Open

Rejected

Account suspension

Claim Amount:: $50

9 years ago

Hello, I registered at the Betchan casino and got free spins. I played them out, about 5,000 RUB left, asked support wha [...]

Open

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